Oakley Standard IssueReviews of oakleysi.com

ordered boot on 27 July and estimated delivery date was 14 Aug. customer service created replacement order but not willing to provide expedited service, asking me another 10-12 business days to receive tha shipment. Not satisfied with delayed/lost shipment issues and resolved for another 10 + days waiting.

I would rate this website zero if I could. This is the second year in row that I have tried to order glasses and their processes, customer service, and execution were horrible. On this recent order, I've spent over an hour on hold, spoke to three supposed supervisors only to learn that the lenses for the sunglasses are not available and they have no idea when they will be. When I ordered the glasses, I specifically looked to see that they were available. Most terrible customer service you can expect. The term these days is called "sludge". They keep passing you incorrect information, push the delivery to the right and never give you the truth. Oakley SI is definitely not worth the aggravation!

I used paypal to place an order and somehow the address that is on my order is half my address and half an old address that is not even saved on my paypal or on my account. The address is undeliverable and after paying for express shipping they can't proactivly send me a new order until I am notified it was undeliverable and sent back to them. I understand its my fault for not double checking the city and state more carefully. But how can you not be proactive when you can clearly search and not find that address existing? Also Paypal has my order summary as the correct address so I'm not sure how your website has it wrong.

Have a pair of old Oakley's they no longer make (Splinter). I bought them when I was active. Finally found replacement lenses because they no longer make them. Like all over priced Oakley's they started to bubble up from cheap laminate. Unfortunately couldn't get the screws out to replace. NEVER buying another pair...telling all my friends they're overrated and the NexTel of sunglasses. They're war profiteers period. Beware the hype.

Not made to support veterans but to support their corporate interests! Replaced my 50% discount with an unremovable promotional code for 44% which ended up raising the price of my prescription glasses by $60. Not to mention the AI chat bot assistant is of course, as all AI is, completely useless. I ended up not even buying the glasses because the UI issues here are so bad and user unfriendly.

Oakley SI has built a stellar reputation for a reason. Their ballistic gear is top-tier, and their backpacks, hats, and other lifestyle products are exceptionally well-made. However, all of that legendary quality control completely dies the moment you order prescription eyewear. Outstanding apparel and tactical gear do not make up for a total lack of quality control on their prescription lenses. Trying to get support for a defective prescription order is a massive headache. Emails go completely unanswered—your feedback simply dies in an inbox. To make matters worse, the contact information on their website is out of date, and their "Text by chat" support feature doesn't even work in Canada. Even when you finally manage to reach a human who agrees to "fix" your issue, you end up with the exact same defective product as a replacement. Oakley SI seems to completely ignore the root of the problem: they are outsourcing their prescription fulfillment in Canada to Clearly.ca, a third party with incredibly subpar standards. Until Oakley SI holds their Canadian prescription partners accountable and fixes their broken communication channels, stay far away from their Rx line. Stick to their non-prescription gear.

Horrible communication and people skills. Ordered flak 2.0 XL sunglasses and received regular flak 2.0. Called and emphasized that I just need the lenses replaced to the correct ones. Instead they send me the wrong lenses again. One week later I had to call because they still haven’t sent me a packing slip to send them back. After explaining everything again, customer service stated that, if they send another replacement, it’s gonna be the same lenses which makes no sense since I ordered 2.0 XL. So here I am 3 weeks later and without the sunglasses I ordered and frustrated with customer service to fix an issue that should’ve been simple. Had to speak to a supervisor just to get a packing slip to send the sunglasses back. I guess Now I’ll just do business elsewhere.

I ordered Holbrook RX with Xtractive lenses and received it today. This is my second Holbrook RX. My first Holbrook I sent out to get custom fitted lenses from a small company and received it back with lenses perfectly fitted. Now the issue i have is that from a Company as big as Oakley, they cannot even fit lenses perfectly. I received my order with both lenses loose and wiggles when you shake the frame. Although the lenses doesn't fall from the frame, I hear clicking sound everytime I pick it up. Very disappointing especially from a HUGE company like Oakley. I DO NOT recommend ordering custom lenses from Oakley. Go somewhere else...