Oakley Standard IssueReviews of oakleysi.com

Good product, good return policy, horrible customer service. Six auto buttons to speak to a person, then I was hung up on, I called back, they closed just a few minutes previous so I was ditched for closing time I guess... Also tried earlier to take care of my problem via chat, told to call. Can't exchange or fix the single lens that was wrong, had to cancel and reorder.

So I have been ordering Oakley, prescription glasses for years, and it seems like here recently. When I receive them, the lenses have Fingerprints, and they're just thrown in the case even though they're new, they look like used glasses. They don't even take the time to put them in the included soft case.

J'ai acheté une paire de lunettes Sutro Light S. J'ai voulu changer la commande car je me suis trompé dans le type de verre. Lorsque j'ai essayé sur le site internet, il était indiqué qu'il y avait une erreur. J'étais pourtant dans le délai de 1h00. J'ai ensuite essayé de contacter le service client, mais ils étaient fermés. Le lendemain matin, première heure, je tente la même manœuvre sur internet, sans succès avec le même message d'erreur. Je recontacte le service à la clientèle, on me dit que c'est impossible d'annuler puisque j'ai dépassé le délai de 1h00. Je demande à parler à un superviseur, on me répond la même chose. J'ai rarement vu quelque chose d'aussi ridicule. Je dois attendre la paire de lunettes chez moi pour ensuite les retourner pour effectuer un remboursement. C'est contre-productif pour tous. Oakley doit payer des employés, l'expédition, ensuite je dois ré-expédier le produit. Quelle perte d'argent et de ressources inutile ! De mon côté, je perds mon temps. Je n'achèterai plus jamais aucun produit Oakley en ligne. Mon numéro de commande est le suivant: HX0025327185 Malgré tout, expédition rapide et efficace.

Meets Z87 standard does not mean that the product will have the Z87 stamp. Speed Jackets are advertised as meeting ANSI Z87 standards, I foolishly assumed that meant the frames would be stamped. I was mistaken. Too bad because the glasses seem great. I'm conflicts here, I've given Oakley alot of business over the years and been thoroughly pleased until now. If the product meets the requirements why are they not stamped? Especially when it's implied that they are because they "meet requirements" in the product description aswell as show as a result when using search filter for Z87. Misleading as best dangerous at worst, very disappointed in Oakley. Return process has been easy enough so far.

Their “Dark Brush” Oakley long sleeve shirts that are pictured more of a sand tee that military members would wear is actually an olive green color once it comes in person. Comfortable shirt so decided to keep it, but unhappy about false advertising the color.

Products are great. Customer service is excellent but no follow through where orders are concerned in the last two months I’ve ordered two pairs of sunglasses from them and both times they took two weeks or more to arrive

I really love the Oakley quality. Quality gets five stars. The price is what brings it down. I wish it were more competitive, cheaper. Additionally, I used to be able to order prescription replacement lenses online to avoid hassle. I recently learned that I now have to go through LensCrafters for that. I guess the only alternative would be to re-order an expensive pair of glasses through the Standard Issue website and have another pair of frames I really don't need at the moment. Again, I love the Oakley standard, but it's increasingly becoming less user friendly and expensive.

Be careful with the lenses. They are easily knicked which removes the coating on the lens. This happened within a few days of purchase. I tried to get the affected lens replaced but the knick did not show well in photos so the replacement was a no go. Otherwise a good look and a good fit.