Oakley Standard IssueReviews of oakleysi.com

One of the worst experiences with oakley. From them not honoring a 30% promo, to taking over 10 phone falls over a month to have some supervisor in India disrespect me over the phone and straight up cancel my order then still attempt to charge my card full price a week later. Im officially done ordering from oakley. End of an era. When you choose India to provide the worst customer service, you isolate your long term customer base. Ive been a oakley customer since I was a kid in HS... now I just purchased 6 new shades from underarmour for the same price as 1 from oakley. Buyer beware of the service at oakley

The orders wrong

Ordered custom Holbrook XL. When they arrived frames are bigger than expected. No refund. My fault but not happy.

terrible customer service. nobody has information when you call and they make you wait. think twice before purchasing.

My Fuel Cell Prizm's fell off my head, hit the Pergo floor and snapped in the middle of the frames. Oakley said the warranty did not cover the sunglasses. This is the first time I have had a pair of sunglasses fall off my head and break. I only owned these glasses for a year. I would steer away from this model of Oakley's.

Buyer Beware. I purchased a pair of Standard Issue Holbrook Blackside Collection sunglasses with Prizm Black Polarized Lenses. The sunglasses were great... until I entered into a body of fresh cool water while wearing them. I was submerged for less that 5 seconds. The sunglasses remained on my head the entire time with no impact to the frames or lenses. When I resurfaced the inside lens coating had a "spider" appearance that soon began to delaminate. I contacted Oakley Customer Service and was told it should be covered under the 2 year warranty and was given the information to fill out a claim, which I did. I was shocked when the warranty department denied the claim. They stated, and I quote: "Oakley eyewear is covered by a 2-year warranty against manufacturing defects. Examples of issues considered manufacturing defects and covered under warranty include: - Delamination and/or peeling of sunglass coating - Bubbles or other imperfections in lens coating However, damage resulting from exposure to water, including submersion, is not considered a manufacturing defect under the warranty policy." As a former special operator in both the military and in law enforcement, I would advise against purchasing these particular glasses/lenses since the warranty doesn't cover damage resulting from exposure to water, since anyone within the community knows, is a fairly common occurrence.

Horrible - on my 6th order (5 cancelled so far), they cannot say what is blocking the orders, what the issue is, how to get a pair, anything. Just cancel the order "as a courtesy" to me, and I place another order and go through the process again. To talk to customer service it is 1 - 1 - 3. I should not have that memorized. Wish I could give (-) stars.

If you plan on working outside and sweating DO NOT get the prizm lens... 1 day of work in the sun and sweating ruined the lenses. The normal ones are better for actual work conditions.