Oakley Standard IssueReviews of oakleysi.com

Firstly I have been a oakley customer for 30 + years. I must have purchased 30 or more oakley glasses. Ranging from Blades, frogskins, pit bull, fuel cell, to det cords, etc..... Very loyal customer and very happy with their product. About 5 years ago I noticed 2 pairs of glasses which was never used lens delaminated. Very dissapointed. Recently I tried to order 2 presription glasses from oakley si site. Its been a horrible experience dealing with ordering, being told wrong information, and receiving wrong product on both orders. I am very concerned with oakleys lens delaminating issues and their customer service issues. How they handle this will determine if I continue being a Oakley customer.

Placed an order for prescription glasses but got a completely different pair from what I ordered. Got a completely random pair of glasses for someone living over 2 hours from where I live so am very confused and disappointed with how bad this whole process was. Very bad first impression

I am now required to provide my SSN to a 3rd party over the internet just to register to become a member again.....no thanks, I'll pay full price.

I ordered a pair of Oakley prescription glasses from OakleySI since their stuff has been pretty good in the past. And it would only take 14 days according to the OakleySI page. I used their website to order my glasses and ran into my first problem. The website kept thinking an APO address was a PO Box. Took multiple emails and having to call customer service to get my order processed. Figured I was good. After it shipped and it didn’t arrive in the normal time frame, I found out my order was sent to the Jersey City USPS processing center which ships stuff to Europe by BOAT! When contacted customer service (again) they told me to expect 45 days for it to arrive and that since it was already shipped, not their problem to fix and to contact the carrier. So, don’t waste your time or money with these guys.

I have placed two orders, and both times, they were canceled. The first order was never shipped and then canceled after waiting two months. The second one was canceled about a week after placing. I spoke with customer service on the second order and was told it was not canceled and to disregard the email I received, only to find out it was canceled for no reason. Oakley used to be good, but it looks like they’ve gone downhill. I have bought a lot in the past, but it looks like I’ll have to find a new brand since they can’t seem to ship out orders.

ABSOLUTELY UNDER NO CIRCUMSTANCE WOULD I EVER ORDER FROM OAKLEY STANDARD ISSUE AGAIN!! One star is too much!!! I have ordered in the past and it took over two months to get my sunglasses shipped to an APO/AE address because they keep using this UPS service to try and delivery to an APO address which takes 4 times as long and sometimes cancelled altogether. That's not even the worst of it, my last order was cancelled, no notification to me. The reason? My subscription apparently was expired even though it clearly shows April 2, 2024. Last time I checked, it is now February 2024. Jamie L generically responded and was absolutely no help. Oakley SI has good products but their customer service is trash, I will never order from them again and am looking to other brands just stay away from Oakley SI at all costs unless you want to be disappointed. Look at all of the other glowing reviews they have had recently.

I ordered my glass twice from Oakley SI the first time the axis way off based on the Lensometer, but I assumed that I may have imputed the wrong info, so I order a second pair was careful to input the prescription info correctly, when I received the second set they seemed off so I went back to LensCrafters and the determined that the axis was still off, I was getting headaches. I called Oakley SI and the started a Do-over claim, I than received an email stating that the prescription matched the lenses and therefor they couldn’t do anything. Axis on my prescription was OD 75 OS 90, what Oakley SI Stated the Lensometer Reading should be OD 68, OS 102 and what LensCrafter stated it was OS 74 and OD 81. I was told to process a return and go to LensCrafters.

Wanted to get some prescription eyeglasses and noticed my order got cancelled. Called customer service and was told my prescription fell outside of their parameters. Excuse me? A massive conglomerate like EssilorLuxxotica can’t grind a basic astigmatism -4.5 cyl prescription in an eyeglasses frame? I was told by them to go to a local optical shop or a LensCrafters. I don’t want that option. I wanted genuine Oakley lenses? Not sure what the problem is?