Oakley Standard IssueReviews of oakleysi.com

To sell a customer Standard Issue Ballistic HNBL S glasses that have replaceable lens and not offer/have in-stock reasonably priced replacement lenses? Customer service not helpful at all to resolve the issue or the information to do so? I wouldn't have bought the frames at all if I knew the replacement lenses were $270.00 for a product that has a MSRP: $231.00? Very disappointed with Oakley/Luxottica on not taking care of their customers...

I would not even write a review if I had to. WORST product I have EVER owned in the sunglasses world against COACH & RAY BAN! HORRIBLE! Also, cannot even reach a website to help. MORE EXPENSIVE & TRASH!

Ordered Oakley gascan with blue prizm lenses and was given the gibston. Wasn’t even the right frame or lenses color. First time using the service and I must say I was extremely disappointed.

So, it feels like i have been scammed by oakley. Ive previously purchase a pair of sunglasses by oakley, while i was deployed in egypt, they have lasted me 8+ years. I currently bought, the flak 2.0, on april 10th, 2024. This was the cheapest pair of glasse ive ever recieved, they feel cheaper than the 10 dollar walmart pair i have. The main reason for this review is the fact that these so called sunglasses, fell to pieces off of my face. The frame just fell apart, and crumbled at my feet. I was so baffled that this even happened, my brother witness to this, we just stood in awe. I had just cleaned them off, frames were fine, i put them back onto my face, and i went to pick something up off of the ground, mind you ive never had issues with these falling off my face at all, until this point, when the sungless just appeared to break into pieces and fall to the floor. After this, i contacted customer support, and this morning, may 18th 2024, they reply to me that my issues does not fall under their guidelines as a fault of theirs. I really hope this review finds the right people, i paid good money for an absolute piece of crap product the appearently spontaneously fractures into pieces. I am very frustrated, and i would like a refund or a new pair of glasses. For their customer service to immediately blow me off, after i rpovided more than enough evidence to support my case. Ill never buy from this company again.

I can’t believe a reputable company such as this can’t provide exceptional customer service. Vets and first responders should never be treated like they aren’t cared for or made to feel though they are an inconvenience.

My Flak Jacket XLJ (I have worn the same style with multiple sets for years now) needed to be replaced last year due to general wear and tear. I have always had great glasses in the XLJ and ordered another set. Less than 11 months later, they broke, near the bridge, just folded without any force being applied. It was a clean break. Clearly a manufacturing defect. Oakley warranty told me it is not a manufacturing defect, and I can buy another set with a little discount. Crap product backed by a crap warranty. Its a shame, they used to make great sunglasses. Edit: Hilarious response from Oakley considering I already reached out to warranty (which is what they suggested) and got told 'tough luck'. No thanks, not going to beat a dead horse and drive myself insane. Just admit you won't honor a valid warranty claim.

Incomplete order, terrible communication including their phones and chat on their website, I'm still waiting for my glasses, every day they go from bad to worse. Order number HX0015879016 Date: 11 April 2024

Absolute DISASTER of a company. Have been a (supposedly) VALUED member of oakleysi.com for TWELVE YEARS and have NEVER had a problem... until I called Oakley (not Oakleysi) on 4/1/24 and asked for a coupon code. While the agent on the line (Heather) initially offered a 30% coupon, I asked for a 50% code because I cited that among other things I had access to oakleysi.com and could normally receive 35% - 45% off of most items. To her credit, Heather placed the call on hold and returned to the line about a minute or so later and provided the 50% off coupon code. I was very appreciative. After this I logged in to my oakleysi.com account to check prices and proceeded to place an order on oakley.com. The very next day - 4/2/24 - I was LOCKED OUT of my oakleysi.com account. Again, I had had this account for TWELVE YEARS and had NEVER HAD A SINGLE PROBLEM. So I called Oakleysi customer service on 4/3/24 (Oakley and Oakleysi were closed already for the evening on 4/2/24 when I discovered that my account was locked), spoke with "Raven", explained the situation and asked for a supervisor. Raven was kind and transferred the call to her supervisor, "Theresa". I again explained everything to Theresa and further emphasized that everything was just fine with my account until I asked for a coupon code, and literally 24 hours later I was LOCKED OUT of my account of twelve years with no warning and no reason given. I stated to Theresa that the only issue I could think of was that on 4/1/24 when I asked for a coupon code and mentioned that I was a member of oakleysi.com that the supervisor on duty may have gone "behind the scenes" and done something to lock me out (which should have NEVER happened). Theresa then said that "she" was the one who had approved of the 50% coupon on 4/1/24. Then Theresa became belligerent, talking to me like I was a dog, telling me that I "didn't deserve a 50% off coupon" and went on a nasty diatribe. I was both shocked as well as appalled by this woman's behavior. For one, the coupon had already been issued - two full days ago - and NO ONE forced her to issue it. Second, the call was about my TWELVE YEAR ACCOUNT THAT NEVER HAD A PROBLEM BUT I WAS LOCKED OUT OF FOR NO REASON. Instead of focusing on the issue and taking care of the customer, "Theresa" continued with her NASTY behavior and our call devolved into a shouting match, at which point this nasty "supervisor" hung up on me. What a NASTY woman! I called Oakley back to speak with another supervisor but Raven again answered, stated that she was told by her superior ("Theresa") that she had to disconnect the call, and hung up on me. Since I was literally ABUSED by Theresa I conducted some research, contacted Mr. Posten via e-mail (who is the head of oakleysi.com), and explained everything in writing. To his credit, Erick called me the next day to discuss the situation, yet I was falsely accused of "sharing internet codes" online. I made it very clear that nothing of that sort had ever happened. Despite all of this wasted time and effort and also being promised a callback to resolve the issue of my twelve year account within a day or two, the call never came. I sent an additional e-mail and received an e-mail response, but no call and no resolution. It has now been ELEVEN DAYS since I spoke with the VP of oakleysi.com and was promised a callback, but again, that never happened. It has been a full THIRTEEN DAYS since I've been locked out of my oakleysi.com account, and have STILL not been given any reason why nor has the issue been corrected. This is absolutely a company that DESPISES its most valued customers. To be clear, I have spent THOUSANDS and THOUSANDS of dollars on oakleysi.com over the past TWELVE YEARS, have NOT violated any of their rules, and have been ABUSED as a PAYING CUSTOMER. I have also spent HUNDREDS OF THOUSANDS OF DOLLARS on Oakley products (sunglasses, shoes, boots, jackets, stickers, keychains, lanyards, duffle bags, back packs, gloves, and much, much more) over the past THIRTY-FIVE YEARS since my adolescence, but this means NOTHING to this company. For verification, go to YouTube and search for "Nike Aiza" and check out our channel, which has also been SUPPORTING BOTH OAKLEY AS WELL AS OAKLEYSI.COM FOR YEARS. Just know that if this is how they treat ME as a customer who owns more than ONE THOUSAND PAIRS OF OAKLEYS, you can only IMAGINE how they will treat YOU...