Oak Bay Online StoreReviews of oakbayonline.com

I’m disappointed that I failed to read the reviews prior to ordering!! I ordered 4 personalized pillowcases for my kids for Christmas. I received 4 travel pillow covers. While the covers are soft and cute, they were not what was ordered. Their website is extremely misleading. Response time to emails is great, but the response doesn’t rectify the issue. Do not purchase from their website - you may not get what you ordered.

I am so disappointed And angry at the same time, these towels weren't cheap. I ordered 8 Beach Towels for my grandchildren for Xmas and received Tea Towels. I am so so upset.

I paid $98.97 for 3 beach towels and received 3 hand towels.the shipping cost an extra $80 which for 3 beach towels was I thought slightly high but for 3 hand towels is just theft. They showed a photo of a person holding a huge beach towel as what you should expect to receive….the product is so far from what was promised!!!!! DO NOT WASTE YOUR MONEY AND TIME. I will try to get compensation.

Purchased items in October and am still waiting in Mid November. After various emails to and fro with them and the courier company, no one can give me a definitive reply. Very poor customer service. I don’t think I will be receiving my goods, so have started the process to get reimbursed. It’s very upsetting and disappointing.

Ordered personalised beach towels for my grandchildren but received hand towels instead. So disappointed.

So disappointed with my order hand towels arrived instead of beach towels so I paid 69 for two small hand towels ripped off this has to be an error surely

Thankyou so much I was so tempted to buy a nightlight for my granddaughter. I don’t need the stress

I was very disappointed I thought I was getting a beach towel but I got a $36 hand towel what a rip off