NzuzuReviews of nzuzu.com

Took forever to come even though they stated they in the UK and thr metal bit at the top is too short it's smaller than the bead they busy keep falling out Worst extentions I've bought never again

Got some hair for my wife and she loved it for her birthday

Terrible communication! The telephone doesn’t exist. I have been chasing for a week now. False advertising! Say 3-4 days delivery and they still Havnt given me a tracking number or responded to my emails. Tracking order doesn’t exist. They say it’s being sent by Evri but says they are waiting for corrier to update, my guess is they havnt arranged a collection, or sent the parcels off but have generated an Evri postal sticker. Very very poor. Missed my fitting appointment now

Exactly same experience as the lady above, apart from I’m still waiting for my order coming up 3 weeks! I missed my appointment to get my hair fitted as hair not here even though it says 2-3 days express delivery. (Iv lost a lot of money due to this) A lady called Jane was emailing me back originally but now they are totally blanking me. I would definitely avoid this company

Ordered 18th June, chased 4 days later as hair not delivered within 2-3 days as stated on their website/order. Received 2 weeks from initial order placed. Returned as wrong colour match, but only after numerous chatbox and emails, they eventually gave me an address to return the item to ( a house). However, they then send it back to their returns centre (which is probably the wholesalers that they purchased it from) and I am still waiting for my refund, even though they acknowledged receipt on 25th July. Absolutely disgusting customer service. Luckily, I have now informed Klarna and they have put a stop to my last payment being taken. Under CCA I should have received a refund with 14 days of receipt.This has not happened! They are now not responding to my email and so I have had to post here instead.