NYX CosmeticsReviews of nyxcosmetics.com

ORDER #: FR01739789 J'ai écris deux fois au service client pour la marche à suivre en cas de retour, pas de réponse...Les rouges à lèvres tiennent 3h à tout casser ( Je n'ai pourtant rien fait pour qu'il ne s'altère )

I just received my order of three lip products. 2/3 were open!! the seal had been torn off. This order took forever to arrive for that? Cool. This is how NYX makes their money? NEVER EVER again.

NULL !!! j’ai acheté sur leur site je n’ai jamais revu ma commande ! J’ai envoyé deux mails personne ne m’as jamais répondu ! A fuir vraiment

I ordered 4 days ago. and it hasn't even left the building! They will not refund my money, even though it hasn't left warehouse. "They say" its NOT coming from China - But I am thinking that IT COMES FROM CHINA! That is why its taking so long!

Terrible customer service, I received the completely wrong order a week ago, I’ve received no response from emails to them. When I message on social media I just keep getting told they are working really hard during the current circumstances. I really think a week is more than enough time for them to respond, don’t bother ordering it’s more hassle than it’s worth it seems. Really disappointed. UPDATE They promised me a refund 15th May which I’ve not received. I raised a claim with PayPal and they then started emailing me telling me they could not issue me a refund whilst the claim was open due to PayPal blocking this. This is absolutely wrong information and I believe they are just now trying to get out of giving me my money back. DO NOT WASTE YOUR MONEY ON THIS COMPANY

Nonostante abbia aspettato più di 1 settimana, causa COVID19, i prodotti acquistati sono arrivati. Come qualità è ok, soprattutto le palette.

Terrible!!!!!! Please do not waste your money ordering anything on line it’s going on a month. Nyx refuses to refund me even though they have never shipped my order and they refuse to cancel it forcing me to wait forever for a refund. Super disappointed please stay away from their online website. Everyone is experiencing delays now but this is beyond unacceptable! Stay away!

Ordered 4 items, 3 came and one was smashed, customer service took 9 days to get back to me, said I would get a refund for the 1 missing item and the one smashed item, only received half the refund, will try chasing up again, bad service all round.