Yahya
Not Bad, Not Great Either
Gave me the wrong floor in the email so I went to the wrong floor, the person at the front desk had NO idea how billing would work & my own nutritionist didn’t know how billing worked, I don’t think she cared either. She was a little awkward at first but in the end she was helpful. I was hoping for a little more of a guided approach but I know what I need to do.
Response from NY Nutrition GroupMar 15, 2020
Hi Yahya!! So sorry that you didn’t have a great experience. Would you be okay if we called you to discuss any billing questions or concerns you have? We can go over how it works as it can be confusing with insurance. The receptionist at the office is only responsible for letting the dietitian know you have arrived and the dietitians don’t handle any billing. It is done by a separate department so it doesn’t take up too much time during your appointment. Apologies again and how we can find time to talk about coverage, etc.