Canal FurnitureReviews of nyfurniture.com

I went online looking for full size bed and mattress. Location is 10 minutes from my house. Wanted charge me 175 flat rate delivery and setup. To high will not buy from them.

I have been in search of some contemporary pieces for my bedroom for a couple of months now. I came across Canal Furniture and fell in love with their tastefulness and array of choice. I am quite a picky person and I have a hard time finding something I like enough to financially commit to. I found the Oslo Collection by J&M and thought it was absolutely gorgeous! I have had my eyes on it for nearly two months. About two weeks ago, I jumped considering I was moving out in a few weeks and didn't want to have to live out of boxes. I was so excited to finally have a bedroom set that I adored... And I wish that is where my story ended. My order was confirmed, the money was retracted from my account, and I sent over a signed copy of the invoice (per Canal's request). 4-5 days after it had been placed, my entire order got refunded. I called customer service immediately upon receipt and they informed me that my order got refunded because the website had a "24-hour glitch" and the advertised prices were not accurate. According to them, it was "not their fault" and everyone who ordered that day was in the same situation as I was. Which okay, mistakes happen, except for this "glitch" extended well beyond 24 hours and then they lied about it. As I said, I had been watching these items for months, and without a doubt were the prices the exact same a week prior to me actually ordering. To make matters worse, I checked the following Monday and the prices had gone up! Two days after that was when my order was cancelled... Basically, Canal Furniture may not honor the price they agreed to and contracted for! It is extremely frustrating that a mistake on their end screws over the customer, not to mention unprofessional. They should be taking the hit for THEIR mistake, not me. They have been unresponsive to me since, claiming the only thing they can do is honor the discount code that I used with my order. Because of this, I am left living out of boxes !!!! Truly so disappointing for a store I had such high hopes for.

These people contract out to the worst delivery service. The delivery company will contact you after 2-3 weeks. Then they will state that your delivery is due to arrive next week. When the time comes, they will have some excuse and it will be delayed another week. Soon it becomes 2 weeks (truck broke down). More than a month past, the furniture company will say they will reach out to their private delivery service but never get back with you.

Es la peor furniture la calidad de los muebles es muy mala y los precios altos ,si piensas que por el precio vale la pena No y si quieres hacer devoluciones o cambios los vendedores son arrogantes al decirte que ellos no van a perder y no hacen cambios de donde, sacaron buenas reseñas , son un verdadero FRAUDE...

Paid for assembly service and when delivery came driver said they don't assemble; called several times and was told someone would call me back. Its been over a month and still no call back.