Valued C.
Charged because I was stuck at baggage claim
Pick up and drop off were great. However, when I called to set up the ride, I was advised to pick a 9:30 am time slot even though I was due to land at 9am. We got stuck at baggage claim for almost an hour and we got charged for making the limo driver wait. I wish I had known that we would be charged for something out of our control. Otherwise it was a good experience overall.
Response from NYC Limo ServiceNov 17, 2024
Dear Customer, Thank you for sharing your recent experience with us. We’re glad to hear that both your pick-up and drop-off went smoothly and that you had a positive overall experience. We apologize for any frustration caused by the additional charge for the driver’s wait time. Our goal is to provide transparency and clarity regarding all potential charges at the time of booking. While we strive to suggest appropriate time slots based on typical deplaning and baggage collection times, we understand that unforeseen delays can occur. Please note that information regarding waiting charges is included in all confirmation emails we send to ensure our customers are aware of these policies. Your feedback is invaluable, and we will use it to better inform our communication about wait time policies in the future. We truly appreciate your understanding and look forward to serving you again with even more seamless service. Best regards, Customer Support Team by NYC Limo Service