NX Auto TransportReviews of nxautotransport.com

Went to site to get shipping quote for my car. I accepted the quote and provided my credit card number for the payment of shipping once transport company was confirmed. Never got a confirmation via email. Tried to send inquiry about my booking on the web site. But, nothing would send. I then tried their email addresses. All were returned as not deliverable. Tried all again, today 11 Mar. NOTHING works. Tried calling, but only get continuous busy signal. Now in process of protecting my credit card. YIKES!

My car was scheduled for two days later than I needed it picked up, but I understand delays and carrier availability could be an issue. But it was not picked up in the window I was given. The contact e-mail for the carrier was blank, the hold times to ask for status were ridiculous (once I waited 12 minutes and once I hung up after 15) and the lack of communication was laughable. I would recommend against NX AT and especially the carrier they assigned me (Jet Fast Auto Transport) to anyone. My car still hasn't been picked up and now I'm across the country.

Their phone number is not working and email receipts are never sent. Payments also don't go through. I think they went bankrupt.

This has been an absolutely brutal experience. Paid upfront, and the driver mentioned an extra $150 for packing the car. No big deal. The car got delivered before I made it to the new address (moved across country). The driver never said when he delivered the car. I only saw it was there because of an AirTag I put into the glove compartment and the contractor working on my roof mentioning it. The driver parked it in front of a fire hydrant on the street. I called the driver and asked where he put the key. He said he still had it because I did not pay the $150. I sent him payment and he said he would drop off the key. This was a week ago. I called NX, and they claim they cannot get a hold of the driver. I ended up getting an emergency locksmith to come and make a duplicate key, and it's been a test of patience getting NX on the phone since the transport driver essentially disappeared off the face of the Earth. It sounds like I'm relatively lucky in my experience that my car made it at all, but the pattern is there. No communication, no accountability. I'll be happy to update this if I can actually get through to them, but as of now, this has been an absolute disaster. Would give them a zero if I could.

They were supposed to pickup my vehicle on a Friday. There was never any communication from them work status updates or anything. After calling multiple times they said the car was not being picked up and it would be picked up the next day. On Saturday they completely ghosted me. After multiple attempts to contact them they said the driver was not answering. Complete waste of time and a total scam.

Booked with NX transport 1 month ahead of time. NX was supposed to pick up car but they canceled on me day of. As of yet, they haven't refunded my $250. Rip off!

I had a confirmed date and price for the transport of a car from Florida to Virginia as of the day before pickup. On the day of pickup, upon calling to get at time, I found out the driver could not be reached by phone. Later that day, I was advised that NX had arranged for another driver to pick up the next day, which did not happen. I called on Monday, and was told the car would not be picked up until Tuesday or Wednesday. At that time, I was told that I would have to pay an extra $120 to the new driver upon delivery, but that because of all the problems of I experienced, they would be crediting my credit card for that amount. The car was delivered on Thursday 5 days late and the driver demanded an extra $250 for a few items I had left in the trunk of the car, which I refused to pay. The last straw is that NX never credited me the $120 that I paid out of pocket and does not answer my inquiries as to why not. Deal with these folks at your peril.

We are trucking company and we booked a load (vehicle) to transport from CA to FL. We picked up the vehicle on 4/12 and delivered it on 4/17. We sent the Invoice and BOL on 4/17. Our agreement was to receive payment in 5 business days. Payment was not received and we started calling the company with no success. Finally after a month of waiting we got a hold of an employee and they sent us half of what is owed. After days without any response from the broker we filed a claim with their bond company. Couple of days later we received the other half of the payment. Do not ever work with this company. They don’t pay their carriers.