Mrs Eunsook S.
"Time Of Use" is a absolute joke
I requested Time of Use after purchasing two EV vehicles in my house. There was absolutely no communication whether Time of Use requested online is in progress. About one month after, I checked NV energy app, then I find out that I need to pay $973.82 more per year by switching. I called NV energy again and spoke with person named Johnny. He said it will take 1-2 billing cycles to going back to the original plan. He could not explain why changing time of use will dramatically increase my energy bill. NV energy is poorly run monopoly company in Nevada. I believe that NV Energy has extremely lack of customer service and there is no transparency.