NuWaveReviews of nuwavenow.com

Run from these crooks! I bought the Nuwave XLBravo and after receiving it was missing contents and defective smoking, burning etc. I contacted the corporate within three weeks less than 30 days to notify them and was told I would be required to pay return shipping! She could have submitted me a prepaid label, but no she expects me to spend $50 on shipping this huge appliance to them for a refund! I told her, name was Alyssa that to listen to the voice recording. I explained I was never informed I’d be responsible for shipping it back. I also pointed out that mine was defective and missing contents upon arrival which negates their so called return policy. This company is crooks, I read on BBB and they have horrible reviews for this same refund experience. I will be filing a complaint within ftc, consumer commission etc. I'm livid I'm stuck with this faulty product and forced to spend $50 for shipping their piece of defective merchandise back to them! 🤬🤬🤬🤬

Let me start out by saying, I am not one of those people who gives a lot of public reviews for products, but I felt it necessary to post this review. I was given a Nuwave brio 3 quart air fryer for Christmas from my grandmother. To be fair I loved the product when it worked from December until August. Unfortunately, the air fryer quit working altogether, and even though the company has a one-year warranty, if your grandmother does not keep a receipt, they are unwilling to do anything at all to rectify the situation. The company was going to require my grandmother to go back to Belks and have a copy of the receipt printed before they would start a claim. Another aspect of their conflict resolution was to send me a link to re-purchase the product at a “discounted rate” and a simple Google search proved that you can buy the product for a minimum of a 20% discount on other websites than what was offered in the link. In all fairness, the product is great when it works, but know that the lifespan, at least for me, is less than a year on their products, and when they fail, you are not given the time of day without proof of purchase. Bottom line, do not purchase a NuWave product as a gift, and if you do, make sure you buy them from one of their “Licensed dealers”. If not, the warranty is void. If you buy one for yourself, make sure it’s from one of their “dealers” and keep a proof of purchase, because in all likelihood, you’ll be trying to get the company to replace it after 6 to 8 months of use.