NuvoH2OReviews of nuvoh2o.com

This review score is based on the poor ordering experience (order ID #390158) and difficulty contacting the company. I paid for expedited shipping, I received an email confirming order stating I would receive a tracking email. Off to a reassuring start. Days pass and no tracking email. Silence and now it's past expected delivery date. I reply to the order confirmation email. That email address does not work. Login to the Nuvo website and find the contact email address and resend the email asking for an update on the delivery. That email bounces back saying address not found. I resort to calling, waiting over 30 mins in a queue, finally get through to someone after issues with the phone menu system that send you in a loop. They apologise, find my order and promise to send a tracking email. I wait a few more days, and silence. I painfully wait another 30 minutes in the queue to talk to someone because this is the only way to reach the company with no working emails for the public. I go through the process again. By this time my expedited water filter delivery is irrelevant because the boiler install has been completed, minus the filter. We don't have the money to get the engineer out a second time to do the install. Still no filter, a ton of wasted time and frustration. They have my money and I have nothing. Not a great experience. No follow up, no filter. I will try and get a refund through the credit card company.

these filters are $$$ and do practically nothing to filter water. water tastes horrible. my GE refrigerator does a better job. save your money.

I had a water softening system professionally installed less than 3 years ago. Last week, the manifold sprung a pinhole leak. I contacted a plumber to have the manifold replaced and, to my horror, he told me that Nuvo does not sell replacement manifolds (a very basic part) and that Nuvo required buying an entire new system. He also said these systems are made of an inferior plastic. He has seen this many times with Nuvo systems. I also spent the day trying to get through to their customer service line but the line was busy all day. I pressed the option to have a call back, but never received the call. I would use ANY other filtration company than this one. They are clearly not a company that values customer experience.

I recently purchased a NUVO H2O system after contacting their customer service team to ask about its performance in Arizona, where hard water is a known issue. Despite their assurances that the system would work, I faced a nightmare situation. Firstly, one of their recommended installers advised against buying the system, calling it terrible. However, seeking a second opinion, I went ahead with the purchase, trusting another professional's positive recommendation. Unfortunately, the system did next to nothing to address my hard water issues. My ordeal with NUVO's customer service began there. After multiple calls, they repeatedly asked for an official water report. When I finally managed to get this report, they told me the system wouldn't work for my house. Why wasn't this requirement communicated when I initially contacted them? Why didn't they offer to replace the filter cartridge and give it another try? Now, I am left with a non-functional system, having spent over $2,500, including installation, and have had a terrible customer service experience. It's beyond me how a business can operate so poorly.

I purchased the NUVOH2O Manor + Taste Whole House Salt-Free Water Softener, Conditioner, and filtration System on October 13, 2022, in November 2022 I tested my water and the Hardness was high so I wrote the company telling them it did not soften my water, they told me it doesn't change the hardness it changes the chemical properties so it doesn't hurt my pipes, which is false cause I have hard build up in piped, appliances and in the back of my toilets. A couple months after installing my cat ended up with his first UTI, I changed his food but a month later he had another UTI, so I started giving him store bought water and haven’t had one sense. Approximately 8 months after installation I started having a terrible order from all the faucets and when I flushed the toilets. I changed the filters every 3 months, as I am on a well but smell remained...I had my water tested (professionally) had the well examined, had a plumbers come out, he noticed the smell was coming from the filter and the line leaving the filter was extremely slimy with build up. After removing the system, changing pipes directly connected to the filter and cleaning out the back of the toilets the smell is gone. I contacted NUVOH2O and they told me it was the bacteria in the well that was reacting with the citric in the filter causing the smell and I should purchase a $1,100 UV light and shock my well every 6 months, cause their system isn’t enough and they said this was addressed in the frequently asked questions, which it is not. I would like a full refund as this product does NOT do what it is advertised to do and caused physical harm to my cat, which was not addressed that it could harm animals or humans. This is a terrible product.