Nuvet LabsReviews of nuvet.com

Nuvet is the first subscription program I use who does not contact in advance that my order will be shipping in case the customer wants to make a change. The order was shipped yesterday and “if customer forgets to cancel…will cost them 20% destruction fee”. I will take responsibility…but think it not good customer service

I used this product on recommendation from the breeder. It's expensive so I decided to order it by subscription of one initially. But the shipping cost adds up so I then changed it to a one time order of 4 cans. Their system did not take me off the subscription, I just stated receiving 4 cans at close to 200 a shipment. Wen I called to get it corrected the only thing they would offer is a refund was on the last shipment. I sent it back as instructed. I was told the other 8 cans I was stuck with and that I could freeze it to keep the product integrity. I have a 9 pound dog, it will last me years. Three weeks after shipping the product I receive an email asking why I sent it back return to sender. I called to explain I did what I was told to get a refund on at least that shipment. I was then you'd there is ko record of my contact. I said that's impossible because whoever I spoke to fixed their autship error. I was told a manager would I to review it. I just received a message saying I will get an 80% refund on their product they claim lasts for years. Also I was never told in my first phone call that the refund would be partial. I would never order from this company again. Again, when I made the switch from a dingle can to multiple, I double check to make sure the auto ship was not selected do it was an issue on their end. Edit: to respond, I took it off autoship when I changed to the multi pack. It showed that on my end, that it was a sinlge order of 4. When I called to ask why I was receiving the product on auto ship I was told 1) nothing could be done with the 2nd set of 4 I received but that "it lasts forever, just freeze it". With the third box of 4, I was told to send back for a refund. I did that, then was told told "we have no record of your call" and also told I'd only receive an 80% refund. I was told neither on my phone call that "there is no record of". If you still want to use this product, just do not use the autoship. I did reach out to the breeder to tell her she should caution her clients. This is Trust Pilot, and after my experience I would caution people trust your company.

I ordered 2 bottles of Nuvet vitamins based on our breeder’s recommendation. The first order was returned to Nuvet undelivered because Nuvet did not follow my address label instructions. They resent the order but the second order was also returned to Nuvet because they once again messed up the address. I asked for a refund, which they provided but “because of company policy” they would NOT refund the $6 shipping charge! Huh? You messed up the shipping label twice and you expect ME to pay YOU $6 for shipping? Companies hire humans rather than robots because humans have the capacity to make exceptions to policies when circumstances warrant. This is one of those clear circumstances. Your customer service folks could use a little training in fairness and enlightenment. Responsive yes, intelligent no!

I received a bottle of NuVet Plus and was splitting tablets in half for my dog and found either a piece of string or plastic inside. Sent a picture that they had absolutely no interest in. They sent me a complimentary bottle, which I did not ask for or want. When I called and cancelled all future orders they informed me that my last order was "damaged in transit". Totally unacceptable.

If I could rate a -1000 I would. I’ve emailed 3x’s & even spoke to these people via phone requesting a refund before the order was shipped & they agreed to cancel the order & refund me. All of that was a lie.

There was no way to cancel a subscription or delete credit card information to stop an auto order from being sent. The only way to do this is to contact the company, which should not be the case and which I believe is illegal. I had my credit card company block this merchant and only then did I hear back from the company to cancel my auto-ship. Nevertheless, see for yourself: there is no way to delete credit card information once they have it and no way to cancel an auto-ship on their website, only delay a delivery. Nuvet needs to fix this issue. They also accused me of being "Robert" when that is not the name they used in my email confirmation of shipment. Very strange and fishy. See the email they sent me below. Why do they accuse me of being "Robert"? Who is "Robert"? "Dear Annie, Thank you for your order from NuVet Labs ®! We wanted to let you know that your order #6217378 was shipped and the tracking information is below."

My dog is currently on NuVet Plus but we suspect that he some deficiency in vitamin D. NuVet Plus ingredients page only shows the analysis for Vitamins A, E, and C. It says in the ingredients paragraph that it contains vitamin D but not by how much. So I called customer service in order get that information and surprise surprise they say they don't disclose this information. I asked why and they said it is confidential! This lacks of transparency concerns me specially that other high quality competing product show this information. How can I tell how much of the other vitamins and minerals my dog will be getting?? Unfortunately I will no longer purchase NuVet because this is a big red flag on their authenticity.

Notified an autoship was processed and on the way. I immediately responded I do not opt for autoship and requested the order be canceled. Was told "too late it has shipped". I asked how to return the shipment and was told I would need to pay for shipping (OK) AND pay a 20% fee (not ok). Or they would refund half of the order. So bad for business. I don't plan another order with NuVet because of this. How to Fix? How about sending an email PRIOR to shipping. I really can't afford being charged half. Really bad business practice I won't get caught up in again.