For 25+ years, NuVet Labs has manufactured pet supplements for Dogs and Cats! Our formula has helped over 400,000 pets stay healthy worldwide. The product speaks for itself!
Nuvet Labs (nuvet.com) has 3,318 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
nuvet.com
Website
nuvet.com
Category
Personal Care
Location
Westlake Village, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Love the product, shipping is deplorable. Almost a week and hasn’t left the shipping point per USPS
Response from Nuvet LabsJan 23, 2025
Ron,
We are located in Southern California, and our region is currently experiencing tragic and unprecedented wildfires. These devastating events have impacted many communities, and as a result, the USPS is experiencing some delays in their services.
We sincerely appreciate your understanding during this challenging time. You can find more information about USPS service updates related to the wildfires here: https://about.usps.com/newsroom/service-alerts/.
Thank you for your patience, and our thoughts are with everyone affected by these devastating events.
SE
SEA
Inconsistency with the tablets
Inconsistency with the tablets. There are times I am not able to break the tablet in half because it’s so hard, most other times there’s no problems. Note it’s the entire bottle not just one or two tablets. The vitamin color changes now and again and makes me wonder if the ingredients changed or not mixed well. My last auto shipment the bottle was indented my 1/2 inch and broken tablets. I’ve been a customer for over 7 years and in the last year is when I’ve noticed these differences with the product. I did contact the company and the only response was nothing has changed with the product. Unfortunately, in my mind this did not answer my concerns.
Response from Nuvet LabsJan 21, 2025
SEA,
Thank you for your concern. One of the most important parts of formulating our products is using the best ingredients and avoiding artificial binders and fillers. Since we do this, and our premium ingredients are as natural as possible, you will see differences in color, texture, odor, and other characteristics from lot to lot. We know this means that some customers will have concerns about these differences, but to uphold the best products possible, we want avoid artificial colors and binders that will cover up these differences. The product you have has been tested three times for potency, purity, and safety before being shipped to you. In 25 years, we have never had a batch recall. We are proud of that and sure that this lot stands up to the quality we demand and you deserve.
JM
Jerry M.
Where is my order
Personel were fine. Although I got an email notice my order had shipped, I still haven't gotten it a week later. I will have to call the company to straighten out someone elses' problem.
Response from Nuvet LabsJan 20, 2025
Jerry,
I'm confused by this review. You placed your order on January 13th, and it was shipped same day. There was a delay with USPS because of the Southern California wildfires, which you can see on their website. Your review was placed on 1/17 which is only 4 days after your order.
USPS has estimated delivery date of tomorrow, 1/21/2025. We are sorry your delivery was delayed by circumstances outside our control.
VC
Valued C.
Shipping costs are unfair and ridiculous.
I cannot complain about the product; I have a 13 year old German Shepherd and 9 year old Rough Collie who have both been taking it for many years. I do not know the difference it would make if I stopped it, but am considering it at this point. My complaint is that this company charges for shipping when most don't after you spend over $50-100. That isn't right. Sorry guys, but you are being greedy! Of course, you are in Westlake, and I know the area. But still................
Response from Nuvet LabsDec 23, 2024
Thank you for taking the time to share your feedback and for being a long-time supporter of NuVet Labs. We’re thrilled to hear that your 13-year-old German Shepherd and 9-year-old Rough Collie have benefited from our products for so many years. Pets like yours are at the heart of everything we do, and we deeply value your trust in us.
We understand your concerns about shipping charges. While some companies may offer "free shipping," the reality is that the cost of shipping is often factored into the price of the product itself. At NuVet Labs, we strive to keep our product prices as affordable as possible by charging a transparent shipping fee rather than incorporating those costs into our product pricing. This approach ensures that you only pay for the actual shipping service, rather than a potentially inflated product price.
In fact, the shipping fees we charge frequently don’t cover the full amount we are billed by carriers, especially given the rising costs of shipping. We absorb a portion of these costs to keep the fees as reasonable as possible for our customers.
We genuinely appreciate your feedback and will continue to evaluate ways to improve our services while maintaining the high quality of our products. If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you again for your loyalty and for sharing your thoughts.
SB
Steven B.
No notice prior to shipping
Good product. Expensive. Lack of prior notice of upcoming shipment leaves me without the option to edit the order. Very much an outlier in online sales and unappreciated. Nuvet can do better by their customers!
MJ
Martha J M.
My Nuvet Labs vitamins were sent to wrong address
My pup loves the Nuvet Labs vitamins, however I moved and the 2nd order of the vitamins was sent to the wrong address. I changed the shipping address when I moved but Nuvet mixed up my old and new address and sent it back to my New Mexico address. So we are still without the vitamins and my sister must spend $12 sending those vitamins express mail to me.
JS
Jennifer S.
good but Nuvet oversells product with autoship program.
I've been using the vitamins because they were recommended by our breeder. They seems to help with a shiny coat for your dog, however the auto ship program will leave you with a stockpile of vitamins. You have to buy a year's worth and I swear they are shipping them every 6 months. I tried to delay my order but you are limited to delaying the order by only 3 months. I currently have a 6 month supply reserve and they are shipping me another 1year supply, only to receive anther shipment in 6 months. In order to correct the situation, I have to talk with a representative during normal business hours, which seems unreasonable for dog vitamins.
Response from Nuvet LabsOct 21, 2024
Dear Jennifer,
Thank you for your feedback regarding your recent experience. I would like to address a few points in your review to clarify some details.
Firstly, please note that purchasing a year’s supply is not a requirement. Our website offers flexible options, allowing customers to select from 1, 2, or 4 bottles, which typically correspond to 3, 6, or 12 months of supply, depending on the size of the dog. Given that your dog is classified as a British Labrador, the recommended dosage is 1 wafer per day. Since you opted for the 2-bottle special, you should anticipate a supply lasting approximately 6 months.
Additionally, when you initially signed up for autoship, you had the option to customize your shipment intervals to best suit your needs. We understand that it can be easy to forget to administer the tablets, which may result in a backlog. For your convenience, you can modify your shipment schedule directly on our website or contact our customer service team for assistance.
Thank you for your understanding, and we wish you the best in the future.
CC
Carolyn Carol W.
Damaged wafers
My last order several of the wafers were really broken up. Package was not roughed up so I feel they went into the bottle that way. First time this has happened but too expensive to lose that many.
Response from Nuvet LabsOct 7, 2024
Carolyn, Our products are checked before shipping. I am sorry if you got some damaged wafers. Call Customer Service and they will make it right for you.
