Nuvet LabsReviews of nuvet.com

Response from Nuvet LabsJan 7, 2025

Byron, I can't see any of your information and requested TrustPilot to help out. Our customer service team doesn't use voicemails, so you may have the wrong number. Please call 800-474-7044 and press1 for Customer Service Mon-Fri 7:00 AM - 5:00 PM Pacific Time. EDIT: Byron, we are sorry for your loss and thank you for providing your information. I have located your accounts and searched our email and phone systems and have no record of an email address or call in the past 2 years. I have went ahead and cancelled your autoship as a courtesy. If you need anything else please feel free to call us at 800-474-7044.

Response from Nuvet LabsDec 16, 2024

Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations. To clarify, our online customer portal is designed to provide you with self-service options, including managing your subscription and updating your preferences. If you’re having difficulty navigating it, our customer service team is here to help. You can reach us during our customer service hours, Mon-Fri 7:00 AM - 5:00 PM Pacific Time, and we average responding to emails in 2 business hours to assist promptly. We’d be happy to walk you through any changes you’d like to make to your account or recurring orders. Your satisfaction is very important to us, and we’d love the opportunity to make things right. Please don’t hesitate to contact us directly at 800-474-7044.

Response from Nuvet LabsDec 16, 2024

We apologize for the inconvenience caused by the delayed shipment and understand your frustration regarding the timing and cost of the order. Our goal is to provide a seamless experience, and it’s disappointing to hear we fell short in this instance. If you have products on hand and do not need this shipment, we’d like to work with you to find a resolution that best suits your needs. Please reach out to our customer service team at 800-474-7044 Mon-Fri 7:00 AM - 5:00 PM Pacific Time or via email at [email protected]. We’re happy to assist with account adjustments, including pausing or modifying future orders, to ensure this doesn’t happen again. Thank you for bringing this to our attention. Your feedback helps us improve, and we truly value your business.

Response from Nuvet LabsDec 9, 2024

Doxie mom, we have requested more information to be able to locate your account

Response from Nuvet LabsNov 20, 2024

Sharon, we have multiple customers with the same name and can't seem to figure out which is your account. We are reaching out to TrustPilot for more information to address your concerns.

Response from Nuvet LabsOct 29, 2024

Kat, we have reached out via TrustPilot for more information since your user name does not allow us to find your account.

Response from Nuvet LabsSep 30, 2024

Celeste, thank you for the feedback. I will pass it along to our customer service manager.

Response from Nuvet LabsSep 3, 2024

Ciara, NuVet Labs has a customer portal that allows you to edit your autoship as you see fit. If you have issues with it, you can reach out to customer service at 800-474-7044.