Nutshell CRMReviews of nutshell.com

Nutshell is easy to use and does what you expect from a CRM, I feel that they have increased its value over time by adding features which we are just starting to access at our small business.

Nutshell has been super helpful for email management and lead management. I love being able to see the whole history of a lead in one place, and the current conversations. It helps our team to maintain a good relationship with the client and not send them too much repeated information.

Customer Service is quick and reliable. The app is also easy to use. Despite the complexity of our business process, we were able to organize and manage our data and sales processes to a very satisfactory level. We are glad to have picked Nutshell overall.

I love the organization and filter features, as well as sequence email options and customer communication tracking. I wish it would load faster and have ways to lable contact information (in the case of multiple emails - the * feature doesn't do enough sometimes)

Effective quick way to view all potential partners throughout the entire sales process, easy to prioritize partnerships by value and key objectives within each partnership. The ability to sync communications with emails is valuable to reduce double documentation. There are opportunities to better support partnerships post-sale in CRM-based functionalities and reporting.

Nutshell has been a good fit for our business overall. It does a strong job of covering the CRM fundamentals without becoming overly complex, which makes it easy for a small team to use consistently. The interface is clear and intuitive, and it does not feel bloated with features we do not need. One of the standout aspects has been customer support, which is always fast, friendly, and genuinely helpful when questions arise. There are areas where the product could improve. Reporting is fairly basic and could offer more depth, and we eventually had to move away from the built-in web forms due to limited tracking and attribution. As we grow, there are also some open questions around how well the platform will scale for larger or more complex requirements. That said, Nutshell delivers well on its core promise: a simple, reliable CRM that helps us stay organised and focused. For small teams looking for ease of use and strong support, it has been a positive experience.

Our company uses Nutshell to streamline our database, assign tasks, and capture leads and sales. We're still figuring out how to best optimize it, but it has been a helpful CRM for us.