Santiago L.
A humble individual user’s perspective.
I am a humble individual user. Thus, for the most part, I have only the AI version of Support. When I signed up with Nutshell, part of the inducement was that they had Live phone support for all of their customers. That changed a while afterwards. The saving grace of the current support System is that if you bang your head against the wall for long enough, the AI support system will let you chat with a live human being, and the human beings with the passage of years have gotten to be very good at their job. One other point is that with the years, the program has become more complicated and the user interface has become more cluttered. For someone who uses the program almost exclusively as a database, that is not an improvement. Finally, the program used to hook up with Skype, which made possible one-click phone calls. However, Microsoft killed off Skype, and to get one click phone calls todayyou have to pay Nutshell for an add-on program. On the other hand, one-click email capability is still there. By the way, in case a higher power is reading this, the database program that I liked best was one called Contact Plus. Unfortunately, The creator and owner of the program shut it down. If it were revived, I might go back to it. One last thing: it would be wonderful if the program allowed full text searching of all the fields in a record. Unfortunately, now, unless you remember the name of an individual or a company, you have only a small chance of finding a contact.