I bought l-Argenine on line, it started smelling and tasting like ammonia so strong it couldn’t be used , I contacted Nutricost customer service and they had me send pics of container and product codes then informed me it was the retailer’s problem that I bought THEIR product through and I had to know where o bought it etc . One hoop after another to get a 11.00 product replaced with a usable one / not worth my time , I just will tell anyone and any reviews I do for them will be bad their loss
WD
wewbie D.
Nutricost and poor customer service
Nutricost and poor customer service
I ordered the product (MCT 8) on July 20. On July 22 the tracking number showed that UPS supposedly delivered the product to a main post office, but at the post office it said it was pending acceptance. So in other words, UPS said they unloaded it from the truck but the post office is saying they never got it. Finally, after 2 weeks, I contacted the company to report that I never received the product. They told me I had to chase it down with the post office and then they would take care of it. I order a lot of stuff online. This is the only company that has made me do the leg work to try to find the package. Since the post office did not receive it, I went back to the company. They said they would refund the money, all but the shipping. I told them it was not my fault that UPS lost the package and that Nutricost needed to go after UPS for the cost of the shipping but that I should not have to pay for it. They stated that is their policy. So buyer beware, if your package is lost, they will not refund shipping. I understand that if I change my mind and want to return it, that is my choice, my loss, but it should not be my loss when someone else loses the package. Not only that, they can't do the math. When I subtracted the cost of shipping off the original price (product plus tax plus shipping) I came up with a higher figure than what they refunded.
I will not do business with them again. There is plenty of alternate product out there for what I ordered and for much of what they have listed on their website.
