NutricostReviews of nutricost.com

THIS COMPANY DOESN'T CARE ABOUT CUSTOMERS AND ISN'T TRANSPARENT WITH THEIR PRODUCTS WHEN TOLD THERE WAS AN ALLERGEN AND THE POSSIBILITY OF DEATH THEY REFUSED TO TELL ME IF THERE WAS A SPECIFIC INGREDIENT IN THE PRODUCT I DID NOT ASK FOR PROPRIETARY INFORMATION OR TRADE SECRETS I SAID IS THERE THIS ITEM IN YOUR PRODUCT AND SHE SAID WE DONT CARE AND WE WONT TELL YOU ITS NOT OUR PROBLEM IF YOU DIE

I ordered from this company I did not receive my package I emailed and called them they told me I had to wait 2 weeks from the last time the package was scanned to get a refund well I ordered on the 11th of November it is now the 27th of November I have not received my package or a refund buyers beware

Placed the same order three times, on separate days, with separate credit cards, even delivered to separate addresses. Every time the order was accepted, then auto-canceled with a note that it was "because of unforeseen circumstances". Followed by an assurance that my credit card would be refunded in "up to 10 days". I wrote to support at nutricost.com after first order failed. Received auto-reply but no actual response. The sale Nutricost offered almost seems like it may have been a teaser to cause me to book sales that would be charged and then canceled. I've liked their products through Amazon, but their online ordering is either a joke, or a scam! Avoid!!!!

I make order, but my order do not updated yet, i can't have contact with costomer support team.

Purchasing items from their website feels deceptive. It's very easy to accidentally add items to your order, leading to unintended charges or subscriptions. There’s almost no opportunity to correct your mistakes. The website appears to be designed in a way that can mislead users. I made a mistake in an order and immediately I tried to contact the customer support to ask for cancelling the order right after that, but no luck - they didn't help cancel it. Worse, I coud not be albe to remove my credit informaiton

Non existent customer service and glitchy website. They will take your money but good luck trying to reach anyone there, emails are ignored, toll free number says "no support agents are currently available to take your call leave a message" so you dont have the option to wait for a rep. Their website has bugs. I ordered the protein powder which had several flavors available but no matter what flavor I selected it would add the Chocolate version to my cart which has artificial ingredients. Could not get the order cancelled, could not reach anyone. If they resolve my issue I'll take this review down but I'm not holding my breath.

I asked for the certificate of analysis (COA) for R-alpha lipoic acid to prove that this product has been third party tested as claimed on the bottle. Unfortunately, despite repeated follow ups - no COA. I am beginning to think that none of their products have been third party tested despite the claims. Companies like iHerbs don't allow you to post negative comments about these vitamin companies.

I am satisfied with the product, but the company will not cancel my subscription after multiple emails. I have to cancel the card to prevent being charged.