NutricostReviews of nutricost.com

Horrible! It’s in the name and I should have known better. Don’t ever sacrifice price for quality when it comes to your body

I requested a certificate of analysis on a resveratrol product. I ended up placing the order before receiving the COA as I wanted to use the 40% off promo before it expired. The COA showed nothing about the purity or concentration of the product, only that is was within limits of various poisons such as arsenic. I requested to return the remaining 5 bottles of product. I received an automated response to "hang tight, your return is under review" and it noted the $11 return fee. Two weeks have passed and not a word from this company. I will never purchase anything from this sham company again. Update: I received a return authorization within 1 hour of posting my review. Although the return label was issued on 12/15/25, it was dated from 12/4/25 with a deadline of 1/1/26 which was not a problem as I sent the items out the next day. I received credit upon delivery, less $11.19 for UPS shipping charges.

Company sells garbage!!! BUYER BEWARE. I emailed them and asked about their COAs. They will not provide any COA. If you’re reading this, that should be enough for you not to buy anything from them. I’m all set. They say their products are 3rd party tested but won’t supply a COA. HUGE RED FLAG 🚩 They are likely buying their products in China and having a US lab manufacture them. Or should I say fill the bottles. People, spend the extra money and got your products from known company. Not shilling for anyone, but there are so many long standing companies.

I ordered two bottles of NMN from Nutricost. It took forever to ship, and when it finally arrived, they only sent one bottle — yet they charged me for both. I tried contacting customer service: their listed phone number doesn’t exist (it literally says “number not found”), and their email goes unanswered. I have sent multiple emails with no response. This is not just bad service, it’s non-existent service. I’ve been left with a partial order and no way to get a refund, and it’s clear this company has zero interest in customer satisfaction. Avoid Nutricost — they are unreliable, unprofessional, and unresponsive.

I can why Nutricost is currently on the receiving end of several class action lawsuits claiming the co mislabels its products(plural). Customer service is impossible to reach over the phone I emailed them to request certificates of analysis for 2 of their supplements.Citing proprietary concerns they emailed me back they cant do that. All they could do is show me the product had no contaminants. BIG red flag when any supplement co wont show you a COA crucial for proving the authenticity and dosage of ingredients in a dietary supplement. Too bad they're weren't always like this but they really have gone down the toilet

Unfortunately, I didn’t check Trustpilot earlier. I ordered from Nutricost for the first time during their Black Friday promotion for two protein isolates. After completing the purchase, I added a creatine to my cart just to see the discounted price. To my surprise, a few hours later I received an email confirming that the creatine had been purchased—without my authorization. I immediately emailed Nutricost twice, but received no response. After a few days, I called and spoke with customer support, who were not helpful at all. They told me that once I received the product, I could go to the portal and print a return label (which is incorrect). Only later did I find out that I would have to pay for the return myself because I hadn’t purchased their “insurance.” I’ve emailed them several more times since then with no response. On top of that, the protein isolate tastes bad—this is the first brand I’ve tried with such an unpleasant taste and smell. I definitely do NOT recommend buying from Nutricost!

As someone new to supplements, I selected this company because they offered Free Returns and Package Protection (which includes a small add-on fee). This is an absolute false statement, on my second order I had 1 of several products that did not agree with me and when I contacted Nutricost they said it would cost me $20 to return it and the refund less than the purchase price (this was after several phone calls). I was already irritated because right after submitting my second order, I received an email about special pricing that would have saved me $10. I inquired about a price adjustment and was told there's nothing they could do. I don't waste time on companies like this and no longer do business with them.

I ASKED A SIMPLE QUESTION TO CUSTOMER SUPPORT: ARE YOUR CAPSULES (MUCUNA PRURIENS) SUPPOSED TO WHITE OR BROWN? MINE ARE BROWN, BUT OTHER REVIEWERS STATED THAT THEY HAD WHITE CAPSULES. COLOR IS NOT SUBJECTIVE. AFTER AN INTITIAL REPLY STATING THEY WOULD GET BACK TO ME IN 3 DAYS, NO RESPINCE AFTER A WEEK AND A HALF ... DESPITE CONTINUED INQUIRIES. THIS REALLY MAKES YOU WONDER! ARE THEY HIDING SOMETHING? IN ANY CASE, THIS GRETLY DAMAGES THEIR CREDIBILITY. BUYER BEWARE! I WILL NEVER ORDER ANYTHING FROM NUTRICOST AGAIN!