Barry S.
From Zero Customer Service to Resolution thru PayPal to Poor Results
I ordered 2 bottles of RediNite product based on reviews. Very convincing site with claims of successful clinical trials. They even offer a 30 Day Money Back Guarantee. This is a multi-billion dollar industry that relies on testimonials so it is very refreshing to find a company that has raised the bar. Doesn't get any better does it? As a matter fact it gets worse because of their absolutely incompetent customer service. I have never received the product ordered and shipped 53 days ago. Contacted customer support 3 times by email. No responses or read receipts. Called customer support twice. The lady on the 2nd call hung up on me when her dog started barking in the background. I ordered the product through PayPal. I was able to contact a sensible Nutreance representative through PayPal to resolve the issue. I determined that they use FedEx International Mail Service (FIMS) when you chose not to pay the higher shipping costs. There is no tracking process. If you want tracking you need to pay the extra shipping charges. Be sure to pay for this product through PayPal or Amazon where you can pursue a refund. Nutreance sent a complimentary shipment through FedEx that arrived in 2 days. Tried the RediNite for 7 nights and there was no improvement in my sleep. I took 2 capsules each night based on their recommendation and the results of their clinical study. Most users taking 2 capsules had a positive response after 7 nights. Nutreance recommends 4 capsules per night for chronic insomnia which I tried. No improvement. Disappointing result for me as this company appears to technically do everything the right way other than customer service. Nutreance needs to clean up their poor customer support email and telephone. Nutreance needs to replace FedEx International Mail Service (FIMS) as they have zero accountability.