NutreanceReviews of nutreance.com

My partner ordered redicalm and was advised by her doctor not to take it because of other medication so trying to return it have emailed 3 times phoned I can't tell you how many times they just cut you off absolute rubbish customer service please avoid at all costs

I have not received my item tracking no. 941236772720. Should have arrived between March 4th and March 18, 2022 in Nairobi, Kenya. Order # 645-0930886 from Nutreance.com. Placed on February 15, 2022 at 8:01 PM

I had ordered before a supplement from Nutreance. 1st time it arrived pretty fast from USA to Canada. 2nd time is not working for me. Product was ordered 20 days ago. Tried calling Nutreance. Got a phone number for SeaWorld Photo Inc. I was hung up several time. Had to call FedEx Canada and FedEx International to track my package. I was told, that the seller sent my shipping, by FedEx to Canadian Border, where it is stuck now for 12 days. Seller covered himself with a tracking number while on US territory. With no regard, to me as a buyer, that once it enters Canadian territory, the shipping can not be tracked anymore. It reverts to Canada Mail. Why not send it from the beginning to end with USPS, it would had arrived by now. Like what kind of bs is this? If am not getting my shipping in a week, am calling the bank and get my money back. This is the last time am ordering from this seller. 1*

I spent over $200 on 6th October 2021, to this day I still have not received my order! I’ve been ringing customer service on their 0800 number numerous occasions and the advice given was that I should email the companies customer service! I sent email after email and still no response! Customer service by phone was the worst experience I’ve encountered, twice she hung up on me and said that it’s not her problem! I have been very patient waiting for my order to arrive or for someone in the company to please contact me. When I do get a reply by email all they say is “we sent it”, all I’m requesting is a refund as no package was ever delivered to me. Please be weary about purchasing anything from Nutreance especially if your from overseas. I’m from New Zealand and have phone bills racked up from calling customer service. Take care P. Singh

DO NOT BUY FROM THIS COMPANY!!!! Delivered to wrong address and won’t answer my calls or help in anyway. Continuously hanging up on me when trying to get through. No response via email. Do yourself a favour and purchase from another company that values your business. Absolutely abysmal service. -10 stars

Avoid this company at all costs. I made the mistake of ordering a product for my partner from them without first reading reviews online. During the process of ordering the website tried to automatically add an additional product that was even more $ than the product I wanted, luckily I caught it and removed it before checking out. I then got a bit suspicious, saw a lot of negative reviews of both the product and the company's customer service. I wrote and tried cancelling the original order, and even though it had only been an hour since originally placing the order, I got a very rude and informal reply saying there was no way to cancel. I wrote asking for clarification on what sort of cancellation policy they have for unshipped orders, but did not receive any reply. The item didn't end up shipping for another couple of days, so it doesn't make any sense to me why they couldn't have cancelled the order upon request. At this point, it has been over a month and I still have not received the product, so it is well past the '30 day return' policy they advertise on their website. This unfortunately means I can't properly review the quality of their product, but based on the customer service they provide I am hesitant to even try it. Honestly, I think their business model is to just try and get as much $ as they can from first-time customers without expectation that someone would order from them again, and based on my own experience and what I've read from others it appears they really don't care about their image as a company. Update: Product finally arrived almost 2 months after it was shipped, but was past its expiration date, meaning they shipped it to me less than 10 days before expiry. Wrote and requested a refund and was immediately denied. Have now taken this up with PayPal, hoping for the best.

After placing this review up I received a very hostile email from this company stating they didn’t accept extortion and I was black listed from the company. Their way of dealing with customer complaints is hostile and narcissistic to say the least… Very unpleasant experience. I ordered this product for my daughter on the 13th September. I am yet to receive. I emailed Nutreance on the 23rd October to enquire as to where my product was and they responded stating it had been shipped but I still await….2 months is an unacceptable time to wait for any product…There is no tracking system available…this is the only worldwide company I have experienced a very slow delay in receiving my product it has happened before…

I ordered and waited for delivery. Saw that it was "delivered to my mailbox". I never got my order and called them. They were not nice and told me I should contact the post office. Still waiting.