Consumer
Unknown Additional Costs For Canadian Customers
After being sent an additionaI invoice by the courier company on my last order, I contacted the company as to why I was suddenly charged more after various orders. I was told by a customer rep by email, that I would get a discount on my next order if I responded to their email with a new order number. I placed another order, sent the order number, then received an email from the company saying that I would not get a discount. I was also told the company could not send my order as samples or at a minimum dollar value to avoid additional CBS duties, taxes, and fees. Buyer beware the cost could be more than what is purchased from their website.


