Chandia
Great products
I finally received my order today and I have to say I Love the nursing tops, and the owner even put a little gift in with my order! Unfortunately there was a very long shipping delay caused by USPS due to covid so I recommend if you need your order quick you upgrade your shipping and contact the company to let them know. My order was shipped the day after I ordered but took 3 weeks to get here which was a little frustrating but out of the hands of the company. I would certainly order from this place in the future, the clothing is nice and good quality, I would just choose a different shipping option.
Response from Nursing QueenDec 10, 2020
Hi, Sandra. I looked up your order and we shipped the next after you ordered. We work SO hard to get orders out the SAME day or next. USPS is extremely backed up ... almost 2 weeks in some cases and we are just as frustrated and disappointed. We have filed claims with the local office in Birmingham and also with our state and federal government. I have also spoken with a supervisor at our local post office. We have been seeing major delays since November 24. The supervisor told me it's due to COVID and an increase in online shopping. They have been doing local and national news stories on this issue. USPS picks them up (doesn't scan them) and then they sit in downtown Birmingham for days (up to 14+ days in one case). I am a small business owner and work out of my home in Birmingham. I work SO hard to make sure customers are happy. In several cases I have even re-shipped packages when customers have needed them sooner, upgraded as many packages as possible to FEDEX 2-day (which is much more expensive but much more reliable) I am doing everything I can! Reviews and customer service are very important to me. I wish you would have emailed or called to ask about your order to give me a chance to explain. I will keep checking on your package. I’m hoping we see movement in the next few days. Again, I’m so sorry again for the delays and thank you again for the order. Hope you love the items. Quinn (owner) UPDATED REPLY: We didn't realize there was a shipping problem until about a week later when we started getting emails. So, when you placed the order, we had NO idea there would be these delays! Also, since you placed your order we have changed the information on our site with an upgraded shipping option (FEDEX) and we make it very clear that there are major delays with USPS. I'm sorry that you were at the beginning of this mess! There was no way to predict this. Also, in response to you receiving packages from other companies... the backups aren't as horrible everywhere. The stories have been mainly about Birmingham, Maine and Colorado. In addition, we have been upgrading to FEDEX for free in many cases. I am a small business owner so I can't afford to upgrade every single package but I'm doing everything I can at this point. If you would like to return your package, I completely understand and will cover all shipping costs along with a complete refund.