Took longer then 11 days to arrive even with delivery charge and they only have a 7 day return policy. They will exchange but I will no longer buy!
Response from Nurse BabesDec 8, 2025
Hello Edson,
Thank you for taking the time in giving us a review.
Upon checking, your order was placed last November 8, 2025 and it got delivered last November 20, 2025.
Please note that order processing takes 1–2 business days while shipping time frame is 6 -10 days.
That said, it seems that we were able to deliver your order on time.
You can check our shipping policy here: https://nursebabes.com/policies/shipping-policy
Our exchange policy is up to 30 days afer the delivery date.
You can check our refund policy here: https://nursebabes.com/pages/refund-policy
Should you have any concerns, you may send us an email so we can assist you further.
Thank you.
Love,
Your NurseBabe Fam
NA
Nancy
Run away - fraud of a company
I’m glad I paid with my Visa card. This company clearly is lacking in integrity , quality, honesty ,customer service, I received a size 6( my mistake) needed a 9. They advertise no hassle ,free 1st refund or exchange. But what they don’t tell you is the hassle they give you, not wanting to uphold these. these are made and sent from China, and we know the rest. Now threats if I remove my dispute with my visa co. I will get a refund. My visa co. said leave it , they are still able to refund.they ask the same questions over and over again to delay .
Fast forward, now they want more details over and over the sane details, playing games.fraud of a company .If anyone wants to see the communication thread message me, I’ll be happy to share their fraud ways.i hope it’ll save others from being taken. They do not honor their policy. I responded today that I will let my CC company deal from now on since I am done with their games today I’d Dec.5,2025.
Response from Nurse BabesDec 8, 2025
Hi Nancy,
We’re truly sorry to hear how stressful this experience has felt for you. That is never what we want for any of our customers, and we understand how frustrating it can be when an order isn’t the right size and the situation becomes more complicated than expected.
While you did mention that the incorrect size was ordered by mistake, we absolutely understand that you still needed support in getting the right pair. Our team responded to each of your emails and provided the return portal and all required steps so we could process the exchange or refund for you as quickly as possible. We never want to make anyone feel like they’re repeating information—we only request details that are necessary to resolve the issue properly.
When the chargeback was filed with your card issuer, we were no longer allowed to issue a refund directly. That’s why we explained that the case needed to be closed in order for us to process it on our end. We respect your decision to let your credit card company handle the matter, and we are fully cooperating with them so the process can move forward.
We truly regret that this experience left you feeling unheard—that is the opposite of what we work for. If you’d ever like to talk further or give us the chance to help make things right, you’re welcome to reach out to us anytime at [email protected].
Wishing you the best,
Your NurseBabe Fam 💛
CA
Casey
Unethical and unprofessional company
I ordered three pairs of their shoes, as that was the sale they were promoting. It took two weeks for them to be delivered. All three pairs were uncomfortable. These shoes offered zero support or comfort for my feet. I contacted Nurse Babes to start a return. Three days later I contacted them again as I had not received a reply or the shipping label via email to return the shoes. At that time I received a reply stating they would not honor a return and sent me their updated return policy, which had been updated AFTER I placed my order. They stated they would only exchange the shoes. I explained their shoes were not comfortable and since three pairs were not comfortable I did not have an interest in exchanging them. I tried to work with them, but they chose to continue to be unprofessional and unethical and refused to allow me to return the shoes. Buyer beware, this company is unethical and unprofessional. You will be stuck with shoes that are good for nothing other than being overpriced chew toys for your dogs.
Response from Nurse BabesDec 2, 2025
Hi Casey,
We’re truly sorry to hear that you didn’t have a great experience, and we appreciate you taking the time to share your feedback. We always aim to support our customers with transparency, comfort, and care, so we want to clarify a few details to make sure the full picture is available.
• Shipping & Delivery Timeline
Your order was placed on October 26, 2025 and delivered on November 7, 2025—a total of 12 days. Our posted timelines state that orders are processed within 1–2 business days, with delivery estimated at 6–10 days from shipment. While delays can occasionally occur, your package still arrived within a reasonable window, and we worked to get it to you as quickly as possible.
• Comfort & Fit Concerns
We’re sorry the pairs you received didn’t feel comfortable for you. As with any footwear, comfort is subjective—everyone’s feet, arches, and sensitivities differ. While most customers find our support and cushioning helpful, we completely understand that not every product works perfectly for every person. That’s why we offered an exchange to try a different size or style, in hopes of finding a better fit for your feet.
• Response Time to Your Email
We want to clarify that your first email was received on November 17, 2025 (evening) and you received a response from us the very next morning, on November 18, 2025.
Our support hours are posted on our website: Monday–Friday, 8:30 AM–5:30 PM EST. While we do not operate 24/7, we always strive to respond promptly within business hours, and your inquiry was answered within that timeframe.
• Return Eligibility & Request
A return request was submitted on November 17, the same day you emailed. However, our policy states that refund-based returns are allowed within 7 days of delivery. Since your order was delivered on November 7, the return window had already passed.
Our full refund policy is publicly available here:
https://nursebabes.com/pages/refund-policy
Although a refund could not be issued due to policy terms, we still offered an exchange to help you find a pair that might provide the comfort you were looking for, but this option was declined.
• Refund Policy Update Timing
It is correct that your purchase was made on October 26, and the updated policy was posted on November 5, 2025. Like all businesses, we periodically update policies to reflect changes in costs, customer behavior, and fairness to both customers and our business—especially in preventing issues such as excessive or worn returns, which can significantly impact small companies. Updating policies is standard practice across retail, but we understand how this may have caused confusion and we apologize for that.
Throughout our communication, we remained polite, respectful, and professional, and we genuinely regret that we weren’t able to reach a resolution that met your expectations.
We value your feedback, and we are continually working to improve our processes, products, and communication to better serve our customers.
Love,
Your NurseBabe Fam
HK
Hanna K.
Not true to the size. No exchanges outside of the US
Ordered my size to Canada. They are too small for me. The company don't provide exchanges outside of the US. Wasted $100+
Dissatisfied ana disappointed.
Response from Nurse BabesNov 12, 2025
Hi Hanna, we’re so sorry to hear your NurseBabes didn’t fit as expected — we completely understand how frustrating that is. While exchanges are only available within the U.S. at this time, we’d love to help you find a solution. Please reach out to our support team at [email protected]
so we can look into options for you. You can also review our full refund policy here: https://nursebabes.com/pages/refund-policy
. 💕 We'll be waiting for you.
Love,
Your NurseBabe Fam
BL
Blu
False advertising
No support in these shoes. They are flat with no cushion at all. No arch support. My feet, ankles, and knees ache wearing them. And the review system is rigged so if you indicate high stars it invites you to write a review. To complain and rate poorly it sends you to customer service so you don’t put a bad review out there. False advertising in every way.
Response from Nurse BabesOct 16, 2025
Hi Blu,
Thank you for sharing your feedback — we’re truly sorry to hear your experience didn’t meet expectations. 💕 Comfort can feel very different from person to person depending on foot shape, arch height, and individual support needs, and we never want you to feel uncomfortable in your shoes.
Our shoes are designed to provide lightweight comfort and all-day wearability, but we completely understand that they might not be the perfect match for everyone. We appreciate you taking the time to share your thoughts, as feedback like yours helps us continue improving our designs and overall experience.
— The Nurse Babes Team
KE
Kate E.
Ordering online was easy
Ordering online was easy, however the shoes are no good. They don’t sit right on my feet when I walk my right shoe actually does not even sit on my heel correctly and they’re not as comfortable as they say.
Response from Nurse BabesOct 16, 2025
Hi Kate,
Thank you for your feedback. 💕 We’re happy to hear your ordering experience went smoothly and appreciate your honesty about the fit and comfort.
Everyone’s feet are a little different, and comfort can really depend on things like foot shape and arch height. We’ll be sure to share your feedback with our team as we continue improving our designs and sizing information. 👟✨
— The Nurse Babes Team
SU
sue
shockingly uncomfortable
These are super cute shoes that I assumed would be somewhat comfortable, but they are as hard as a rock! No cushion. I bought 3 pairs and after trying on one, contacted the company to return. I'd been in Hawaii when they arrived so I tried them on 8 days after they were delivered. The Company said you only have 7 days to return them and I missed the window. they offered me a discount to buy a cushion orthotic. I don't even think I'd wear them to paint in bc they are so uncomfortable. I'll stick with my Hoka and Ryka!
Response from Nurse BabesOct 11, 2025
Hello, Sue!
We’re so sorry to hear you didn’t find your Nurse Babes as comfortable as expected. That’s definitely not the experience we want for our customers. Our team has already reached out to you via email to help make this right and offer a solution we hope will improve your comfort. We truly appreciate your feedback and the opportunity to turn this around for you. 💛
Love,
Your NurseBabe Fam
LK
Lauren K.
Poor product size description and horrible customer service.
Their shoe size guide was very inaccurate. I had to return my pairs for being too small. Once I got the new shoes, they were too big. I attempted to return the items and first I couldn’t just return them, I needed to exchange them. I wasn’t happy about that because I just wanted to be done with this company. Secondly, their website wasn’t allowing me to exchange the product. I contacted customer service and they were extremely unhelpful. Sent me multiple automated emails which did not help the issue I was having. When I emailed them saying I have attempted to exchange/return the items on numerous occasions without success, they were again extremely unhelpful. I ultimately decided to not do an exchange and was never refunded for all of the issues.
Response from Nurse BabesSep 2, 2025
Hi Lauren, we’re sorry for the trouble you’ve experienced. To clarify, your first request was for an exchange, which we accepted, and then you submitted another request—also for an exchange—which we’ve accepted as well. A return label was sent on August 14, and once we receive the pairs you currently have on hand, we’ll be able to ship your new pairs right away. We appreciate your patience and understanding as we work to complete this for you.
Love,
Your NurseBabe Fam
