Autumn P.
First, I love this product...
First, I love this product. Unfortunately their customer service doesn't meet the same standard. I was supposed to get my package yesterday. I am in California. Package for past few days has been scanned at various points in California. Then two days ago its scanned in Florida. Florida. 3,000 miles from California. Yesterday, same thing. So now its not even moving. I email customer service and after several back and forth exchanges the bottom line is, wait another 7-10 days and then if you don't get it we will resend it. Wow. Looking at the competition now...
Response from NULASTINAug 5, 2026
Hi Autumn, we are sorry to hear that you were not satisfied with your Customer Service experience. We would like to clarify that we asked you to give the package the full 10 days from the date that the order processed to arrive (as it typically takes 5-10 days). We did notice that the order was delivered to you shortly after you originally reached out to us. If you had any further issues with delivery, please reach out to our team and we will get you taken care of.