Leo
I am a returning customer
I am a returning customer. - I must say the site is confusing to navigate. The unexpected pop up windows are the cause. One is the plan supplies. I had a hard time to figure how to get out of there. It was so confusing after my 2nd purchase that I even switched over to look at these products on Amazon. - You cannot subscribe to the site without committing to these plan supplies. That is my perception. Therefore, make the loyalty programs easier for returning customers. - Prices are high. I wish they can be lower. - First order took over a month until delivered. And I live in Seattle. As I read, these products are made in US. Am I missing something here? Just places 2nd order last night. Hope it will be delivered faster this time.
Response from NuBestSep 3, 2026
Hi Leo! I completely understand, and I appreciate you giving us a chance to clear this up directly! Here is the straightforward breakdown: 1. Shipping Reality: Your first order was placed on Jan 29 and delivered on Feb 06. It definitely was not over a month, but living in Seattle, 1 week can still feel long! We are tracking your 2nd order closely so it arrives faster. 2. No Forced Subscriptions: You do not need to commit to recurring plan supplies to shop or earn loyalty perks. One-time purchases are always an option. I’ve shared your feedback with our web team to fix those frustrating pop-ups and make site navigation much smoother. 3. Pricing: Our prices reflect premium, US-made ingredients and strict quality standards, but we hear you. We offer bundle discounts and reward points to help bring down the cost for loyal customers. Thank you for your honesty, and we're keeping an eye on your new order to make sure it reaches you smoothly! NuBest Customer Care Team




