National Traffic Safety InstituteReviews of ntsi.com

Response from National Traffic Safety InstituteMar 4, 2023

Hello April Thank you for these fantastic 5 stars and review. NTSI prides itself in the fact that you can have the best courses, with competitive pricing; but the backbone of a truly outstanding company is one that you have genuinely learned from and that holds their customers at the forefront. Here at NTSI, you will always be able to speak with live help, whenever you need it, whether it is over the phone or through or live chats. Thank you again, April and remember to drive safe!

Response from National Traffic Safety InstituteMar 3, 2023

Greetings Nabih, Thank you for taking the time to leave us these 5 stars and wonderful review! NTSI places high value on what our customers say and we are so glad that you found our training to be a service to you. We love hearing that the read aloud option was helpful! Thank you again Nabih for this wonderful review and please stay safe!

Response from National Traffic Safety InstituteMar 4, 2023

Hello Crissy, This is Diane. We spoke a few times since you wrote this review. In fact, I just left you a message (Check your voice mail). It was a pleasure speaking with you. We know that the voice verification can be frustrating. Recently it has become a requirement for all NYS online defensive driving courses. We are available M-F 8am-9pm via phone, chat & email; Saturday 8am - 4pm via phone, chat & email: Saturday from 4pm -7pm and Sunday from 9am - 4pm via chat or email. While it's not 24/7, we try to be available as much as possible. Customer Service Representatives have even been known to stay a little later to help someone with certain time constraints. One thing we pride ourselves on at NTSI, is truly caring about our customers experiences. I hope that I have shown you that. I am sorry that you feel that some these replies may sound mechanical, but NTSI's customer service is anything but. We give each student a personal experience. It is my hope that you come back and confirm what I am saying is the truth or simply that you know it. I am here for whatever you need. Please do not hesitate to reach out.

Response from National Traffic Safety InstituteFeb 10, 2023

Saludos Jéssica, Gracias por tomarse su tiempo en dejarnos esta reseña. Estamos muy contentos de saber que hablas de tu experiencia positiva con el curso. Saber todo lo que has aprendido ayudará a convertir este "Nuevo Conductor" en un "Conductor Seguro" ¡Gracias por formar parte de NTSI! ¡Conduce con cuidado!

Response from National Traffic Safety InstituteFeb 14, 2023

Greetings Asumana, Thank you for you fabulous 5 Star review! Thank you for taking the time to write the fabulous review! NTSI works diligently to bring educational, engaging and excellent courses to the market! NTSI is especially happy to hear of your great experience with customer service! We will be sure to let the staff know of your praise! Thank you again Asumana and stay safe!

Response from National Traffic Safety InstituteJan 19, 2023

Greetings, Thank you so much for taking time out of your busy day to post this great rating and review! It is great to know that you found our comprehensive and that it was a boost to your knowledge and improved your defensive driving! Feedback from valuable customers like YOU is what drives NTSI to keep being the best. Thank you again for this great review and for being a part of our NTSI family of safer drivers!