MARIE
Not too satisfied
I was contacted by one of the owners he yelling at me saying I called him and now wont take his calls he insisted that I listen because I needed him. I fell for it listened allowed hon to convince me that I needed his service and terrified me with the thought of dealing with IRS myself... this relationship cost me about 5,000.00 dollars more then I had to give away. For that money I believe I received nothing. After not hearing from them and or a response to my inquires I was eentually contacted by another person I had never heard of and was advised I need to work with then and authorize another auto pay in the amount of another 4,000.00 advising they had more work to fo...at this point I was done I didnt see what they had done for me. I elected to pay that money directly to IRS..I advised I know longer needed their services.
Response from NTC Tax ReliefJan 6, 2020
This is terribly unfortunate. We have requested to the client many times that she provide us her missing tax returns, as she agreed to. She has never complied. Without the returns, we absolutely cannot resolve her case. In addition, after receiving many phone and email requests, the client has refused to provide us financial info that must be made available in order to resolve. She wouldn't give us that either. Regardless of the additional work caused by chasing the info above, we never raised our fee. Later, the client came to us with a new problem. She was accessed personally for the taxes of her business (Trust fund assessment) that was a new debt from the one she hired us for, therefore additional fee to resolve. She was not obligated to ask or allow us to resolve this problem as well, but we did propose a resolution (and a fee for doing so). She agreed to pay the additional money and then dropped off the face of the Earth. Again, this is absolutely unfortunate. But the company cannot resolve tax cases without the client providing information. We are still willing to help this woman, and believe that it is in her best interest to allow us to finish.




