Nova WarrantyReviews of novawarranty.com

Lucas was great with his customer service. He provide me with good detail information.

Jason Hunt helped me out with all my guestions. He is knowledgable and explained everything where I could understand my policy. He was very helpful and polite and I would recommend him and your company to my friends. Thanks Jason

Jason Hunt listened to my concerns and addressed all of them. I love the fact that Nova does not have a bunch of pushy, commissioned sales reps. They have hired good employees that take care of the customer. Thank You Jason for all you did for me.

From a customer perspective, John Baker is simply the best. In a world where trust and transparency are hard to find, John embodies both. In searching for Auto Extended Warranties, I spoke with a lot of different companies. In most cases, the thought of dealing with a disabled car seemed preferable to dealing with the company/company rep. High pressure tactics and ambiguous language was the norm. Within 2 minutes of conversation with John, I knew it wasn’t going to be like all the others. John was patient, thorough, and spoke in terms my wife and I could understand. He let me ask questions until I ran out of questions, and never tried to cut me short. In the end, he didn’t exert any pressure, and didn’t need to. His interaction and the product he offered me spoke for themselves. I hope you realize how valuable John is. When I purchased another car, I didn’t even call any other companies. I just texted my information to John and had a solution within minutes. In today’s world of phone robots and impersonal interactions, John still provides what customers want, but can rarely find. A real human being with patience, empathy, and clarity.

Lucas my warranty consultant, if I may call him that was very accommodating, polite and truly professional in answering my questions !

Friendly approach towards sales with no sleaze pressure. Accurate facts and open discussion- verified. Would recommend Jason to friends.

Jason was delightful to talk to and was able to work with me on pricing overall it was a good experience

I signed up for a warranty on my 2015 Audi A3 Premium Plus(85K miles), with Endurance, because they had the highest review rank of the companies Inhad seen on TV, internet, etc. But it was nagging at me afterwards, that a company called Nova, was Ranked #1. By A lot! So after pressuring me and telling me the price would go way up if I waited and called back later, I went with the endurance one. Only because the guy said I had 30 days to cancel and get my money back. The next day, I called Nova, and got this guy named Nick. Nick did not pressure me, nor did he bad mouth Endurance. What he did do, was eloquently, and calmy sell his warranty and point out exactly where their warranty was different from Endurance. After talking to Nick(Like a friend at my kitchen table), for about 10 minutes, Inhad already made the decision to go with Nick and Nova. My plan used OEM Audi parts, and the limit per repair is NADA trade Value! Wow! Coming from the car biz, my whole life, I couldn’t believe what I was hearing!😂Naturally, Inasked if that NADA value was the aggregate amount for the life of the plan, and Nick says, “No, that’s per visit!😂 it is far superior to the Endurance warranty, But Nick, was even more Superior to the Endurance Salesman. Not only Would I Highly Recommend the Nova warranty, I recommend calling Nick Holden even more! A+++, 10/10, and 5 Fat Ass Gold Stars!