Kelsey A B.
The company handled my issue with compassion
I want to be transparent about my experience. I have had a subscription for a short time and really enjoy the PCOS vitamins and supplements. They really do help and they are high quality. I had an issue with my subscription renewing without the usual confirmation email. When I woke up to my card being processed, I immediately emailed to ask about canceling this month due to finances. I just don’t have the money right now due to life circumstances (moving and having to buy a new vehicle). Before I got a response, I got an email saying the order shipped. Props to company for being for prompt, however due to extremely fast shipping status, by the time I received a reply I was given the policy about how nothing could be done and the order could not be cancelled. I was told I could send back the order upon arrival for $10 and then get a credit for when I want to order again. I was initially very frustrated. I was told this is policy. I was able to go and cancel my membership, but I did express that I was very disheartened with the policy. I received a follow up email from a far more compassionate representative hours later who made this situation right for me and I am very grateful! This is the customer service that stands out and for this alone, I will return as a customer again when I am financially able to budget it back in. Thank you Nourished Naturals for doing the right thing in the end. I would recommend an updated policy / leading with compassion. Overall, I am very satisfied with how the situation concluded. And above all, the supplements are fantastic!
Response from Nourished Natural HealthMar 3, 2026
Hi Kelsey, Thank you so much for taking the time to share your experience so thoroughly — I really appreciate your transparency and kind words. I completely understand how frustrating it must have been to see the subscription charge and shipping happen before you were able to cancel, especially given your circumstances. I’m glad that we were able to make things right in the end and provide a resolution that worked for you. Your feedback about leading with compassion and updating our policy is truly appreciated — it helps us improve the experience for everyone. It’s wonderful to hear that you’re enjoying the PCOS vitamins and supplements, and we can’t wait to welcome you back whenever the timing is right. Reviews like yours mean a lot to our small business and encourage us to continue prioritizing both quality and customer care. Thank you again for your thoughtful review and recommendation!