NotionnovelReviews of notionnovel.com

Ordered a "Dreamy Knit" Boatneck Dolman Top and the picture was a sweater, received a tshirt. They will not refund my money or send me what I purchased.

I ordered a Shaun the Sheep toilet roll holder for $36 USD and realised it was overpriced. I tried to cancel it an hour later and they said I couldn’t and to wait for the product to arrive and see if I liked it. It took 2 months to arrive and it is made of thin cheap plastic with a large body and head and small legs! It looked like something from the $2 shop and the tiny legs won’t hold up the body or a toilet roll! I spent 3 weeks arguing with them because they expect me to pay shipping costs to send it back to China for a refund or offered me $2 USD compensation! I declined this and lodged a dispute, then a claim with PayPal. That has ended up with NOTIONNOVEL requesting I return the product and have to provide a tracking number to get a full refund once they’ve received it! I AGAIN added a note to say I’m not willing to pay the postage to China , which will cost nearly as much as the product and will decrease the refund I am willing to accept to 75%. I thought PayPal were supposed to review the case, not let the seller offer a crappy deal and then expect me to pay to return the product!!! I am so angry about this!!!!!!!!!

I ordered two of the solitaire and according to their tracking data they were delivered to my mailbox but I never received them. Contacted novelnotion but got nowhere. I even visited my post office and they are saying their tracking number is missing three numerals and they have no info on my package.

HORRIBLE COMPANY!!! Ordered one product which was good quality so decided to order 4 more units. Paid $60 and they arrived without working. I was offered $8 compensation. I said I didn't want $8 compensation, but a product that worked. I was told I needed to contact their manufacturer in china for that and ship my defect product to them or they could increase the compensation to $12. I told them to f off and I was then offered a $16 compensation. What an absolute joke

Disgusting. Fake delivery information, showing a none existing tracking number, until I filed q dispute with PayPal. All of a sudden they provided a tracking number showing the items journey to delivery, only it wasn't delivered. But, PayPal voted in their favour.

It took over a month for the item to be delivered... except it was never delivered. Received an email that it was delivered. Went to check. No package. Same experience as others -- they stall and say to check with your post office, check with your neighbors, check your security footage. Not that it matters, because... again it was never delivered. Clearly they need my $40 more than I do. Pathetic. Lesson learned social media shops are breeding grounds for scam artists. Shop local friends.

DON'T WASTE YOUR MONEY ON THIS WEBSITE! I have been waiting 6weeks for my order after I paid $10 for VIP shipping. They have sent me tracking the whole time. 2 weeks ago I got an update saying delivered. It wasn't. The only response I get from them is go check with the post office, check with the carrier, check around your house and ask you neighbors. The same generic reply message. Now...it's very clear that they do not speak English which is ok but in no way do they read the emails I reply to them. I've checked with USPS, UPS and FEDEX. They all tell me that not one of there tracking numbers. I clicked on the tracking number from the email and it says this site only gives you the tracking info and is not the actual carrier. So looks like they are either a scam or they have my money and don't care to do more for me. DO NOT ORDER FROM THIS COMPANY!!

Do not order from this company. I am still waiting for 2 games I ordered on 12/3/24 and now being told the items couldn’t be delivered to my address, OR RETURNED TO THE COMPANY, so I’d need to repurchase the items because NN lost out too. The whole tracking info is apparently a scam. Do not buy anything from Notionnovel!