Roger L.
They owned a mistake and made it right, fast
I ordered a specific Dell/Alienware power supply and the wrong unit got shipped by mistake. What stood out was how they handled it. Their customer service rep, Mary, answered quickly, owned the error, and since the correct part was out of stock, sent a prepaid return label right away and issued a full refund with no runaround. Communication was prompt and straight with me at every step, and they made it completely right. That's exactly how you want a company to act when something goes sideways. I'd order from them again.



