Domenick L.
I would give zero stars if I could
I would give zero stars if I could! There was no follow up after losing my blood work! Just a run around no sense of urgency or concern only deflection of responsibility
Northwell Health is listed under Hospital & Emergency.
Northwell Health (northwell.edu) has 35 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Domenick L.
I would give zero stars if I could! There was no follow up after losing my blood work! Just a run around no sense of urgency or concern only deflection of responsibility
Marilyn S.
Jeez, these people will never get paid if they can't fix the on line and phone pay system. I've spent too much time trying to pay a $20. bill with the info they sent on a paper bill. Online portal rejects their own bill and patient numbers, phone pay made me go thru all info and my cc info and still couldn't take the payment. Got to a customer service rep who was telling me how to pay my bill on line. Kafkaesque . I haven't written a check to pay a bill in ages but I'll dig one up and go that route now.
Jo M.
NORTHWELL HEALTH is now owned by them — VASSAR HOSPITAL SUCKED 30yrs ago. They sent a patient home with insufficient paperwork for home care patient and zero meds — NEVER GO TO THIs place — a cancer patient and NO PAIN MEDS —— NORTHWELL ISNT a COMPANY THAT CARES ABOUT YOUR FAMILY —
FK
Generally I get top notch medical care within the Northwell system. Really top notch. Ten stars! But today.... I had a minor procedure about a month ago. All went well. But now I have an issue and need to talk to my doctor. I can't go in so I need a telehealth appointment. Northwell recently changed their patient management system (EMR). I can't set up a telehealth online. The option isn't there. I've been in touch with the doctor's office. They set up telehealth appointments for me. But the system changes it to an office appointment. GRRR!!! My frustration level is out the wazoo!!! The EPIC system is the most used EMR system in the country. Why can't they get the appointment system right? This is so screwed up! Finally! As I was writing this the doctor called me on the phone and I was able to discuss my issues with him. Medical care is still tops.
Janny K.
Northwell Health B.V. is a Dutch-based branch company that manufactures supplements for Globalis Retail. It sells the joint support supplement Movana. Meta is the advertising platform to publish the AI video advert featuring orthopedist Dr. J. I. de Jong. This is misuse of his personality, as is regularly done with other well known persons. Meta offers the platform on social media for these illegal practices. Don't buy anything on offer at social media. Question: Who'll bring these matters to Court?
Richard B.
My complaint is with a northwell health office. The staff is extremely rude. There is no way to communicate with office except through text or leave a message. Which can take 24 to 48hrs to get back. There is no way to describe the women at the front desk with out swearing. The office of Dr. SUELANE Do OURO. SHE HERSELF IS OKAY BUT HER STAFF IS GARBAGE! OFFICE IS LOCATED IN MANHATTEN. LOWER EAST SIDE.
Victoria H.
Second time in 2 weeks. In competent aides and hospital staff. Disorganized.No communication between staff members. Dr top tier but they dont have anything to do with this with the mishmash thats runs this facility. I will NEVER use this hospital again despite their excellent physicians. A hospital is one unit. NSUH from dining to nursing is a mistake. No private rooms, no private help. No response when you ring the bell fro help. They left me on a toilet for 45 minutes. Seriously? I ll be right back means 30minutes. Give it a try yourself. Its worse than a one star hotel. THE WORST- too bad because they just added a whole new building.
William B.
My endocrinologist Dr Medina Mora was a nice person and a good doctor with his recommendations, but he wrote a prescription for meds and labwork to be done which I never got. I called twice and spoke to the same person, who spoke english fluently but couldn't understand a word I said, where I had to repeat myself at least 3 times about not receiving the medicine prescription and lab script. After both calls I still hadn't received it. I called again, now the 3rd time and spoke with someone else. After that call I got the lab script but still no medication. Today I called for the 4th time and left a message with another person about the medication script. For a nice doctor he still hasn't done what was asked of him 4 times and its now a month without important medication. To cap off this lack of customer service experience when asked to do a survey I said yes, but then the automated voice was cracked with poor sound quality and not clear and hung up on me. This hospital has really gone down hill I don't recommend it to anyone.