Paula G.
The Good, The Bad, and The Ugly!
Ugly - My daddy was terminally ill at home and needed these medical supplies for his care. Bad - We had to refuse the order because he had passed away before delivery. The delivery was timely, but he simply passed on. Good - Deb with NorthShore Care Supply was so sweet. She understood the situation, offered condolences, and accepted the return. Deb kept me informed each step of the way. When she got the package back, she notified me and promptly issued my refund. She gave it a personal touch which we greatly appreciated at a time like that. We had an ugly situation which got worse, but Deb with NorthShore Care Supply made one step better with her kindness and understanding. If we ever need medical supplies again, I will call upon NorthShore Care Supply. More companies need to be like them. Thank you, Deb, at NorthShore Care Supply!


