NorthShore Care SupplyReviews of northshorecare.com

Changed packaging without notice. But, after close examination was same product. The Prevail super absorbance with aloe are the softest, most gentle my husband has ever used.

I like the thickness of the product, but not the tabs. My husband has a colostomy and when I change his bag I have to undo the tabs and they cannot be refastened. Very disappointed especially since they are so expensive. I actually preferred the sample of the North Shore brand. Will be ordering that next time.

Their selection contained everything I was looking for to make my next order. Ordered before 5pm central, received a shipping notice that day and only waited about two days to receive my shipment.

I love these diapers my only problem with them is the tapes. Most of the tabs will not release and just pull off. Before putting on one of these diapers check all of the tapes that way there is not surprises. But other than that I love them I can wear them to bed and know I will have a dry bed come morning. I dont have to worry about leak when I wear to work. There great

I purchased 17X22 washable underpads. Good quality product but there are quality control issues with the sizing. They arrive somewhat, sort of close to the size ordered but they vary considerably.

This is the first time I've needed to shop for this product category and a friend's recommendation sent me to NorthShore. I haven't been disappointed. When I phoned for help, the person was very knowledgeable and helped me with choosing the right product. In my first shipment and after this phone call, I received samples which also is a great help.

Being a repeat customer for several years now, the latest shipment of overnight briefs contained a warehouse error - received four packages of the wrong size (XL instead of L). I was going to keep them, but was concerned about leakage due to the larger size. I only had two briefs remaining, but decided to call Customer Service anyway. What a delight dealing with the rep. She overnighted one of the replacement packages so I would not run out before receiving the other three via regular shipping. She also provided me a pre-paid return label. Could not be happier. You know you are dealing with a quality company when potential problems are minimized by great customer service!

One thing I've always appreciated about ordering from NorthShore Care Supply is the very prompt delivery (I have a tendency to wait until the last minute to order and thus need my supplies as quickly as possible). This time, it took three (3) extra days to receive my order. One time in the past, my box of supplies was left at my door when there was no answer (I either wasn't home or didn't hear the knock). Someone stole the box delivered to my door. I contacted Northshore and my shipment was replaced at no cost to me, but they changed future delivery instructions to require a signature from me for receipt of the shipment. I understand that because otherwise my supplies are delayed and Northshore eats the cost of the theft. I live in an apartment, though, and the rental office accepts packages for tenants who aren't home at time of delivery. A door tag is left to let us know that the package is at the office, we pick up the package from the office and sign for the package at that time. However, that's not how the process worked this time. The delivery service attempted to deliver the package to my apartment on three (3) consecutive days. I wasn't home the first two times and, evidently, slept through the third attempt. The note left by the delivery firm stated that I had 7 days to arrange with their administrative offices for pick-up of the package or it would be returned to Northshore. I arranged to retrieve my package at one of the delivery service's local offices at a time of my choosing (the office was open 24 hours per day; 7 days per week). So, in future, I am using the local delivery service office for receipt of all my packages. I don't want the expensive delivery fees for quicker service when it takes 4 or 5 days to receive my packages. Northshore products are quality products and deserve to have a fast and efficient delivery method. One more note, though, I tried the free sample of the Northshore tab-style diaper. These are not for me. I was given the size I normally order, but the brief is too short in the rise. The diaper didn't come up to my waist but hugged me low on my hips allowing heavy nighttime voids to go up and over the top of the brief (even when used with booster pads) and onto the underpads. This leaves me to awaken in a soaked bed. Therefore, I won't be ordering these diapers unless the design is changed for a higher rise.