NorthShore Care SupplyReviews of northshorecare.com

Response from NorthShore Care SupplyNov 8, 2013

Please accept our sincere apologies for any issues that you experienced with receiving damaged product. Please call our customer service department at 800-563-0161 so that we can properly resolve this for you, if this has not already been done. We appreciate your business very much.

Response from NorthShore Care SupplyNov 8, 2013

Thank you for your valuable feedback. While it is true that we unfortunately do charge for shipping, we strive to provide our customers with very fast shipping and excellent customer service, in fact most of our customers receive their orders in 1-2 business days. We appreciate your business very much, thank you for being a valued customer!

Response from NorthShore Care SupplyOct 29, 2013

We appreciate that you took the time to leave us this valuable feedback regarding FedEx SmartPost. Please know, that we are re-evaluating using this shipping method, as we know that our customers cannot be inconvenienced by long delivery times. Please call our customer service department at 800-563-0161 for any concerns or comments about FedEx SmartPost. You can tell the customer service rep who assists you to mark your account in a way that prevents any future SmartPost shipments. We would be happy to make sure that this is done for you. We appreciate your business very much, thank you for being a valued customer.

Response from NorthShore Care SupplySep 18, 2013

Thank you for your feedback. We strive to keep our shipping costs down as much as we can, unfortunately we are unable to offer free shipping, but if you ever need assistance maximizing your order's delivery charge or assistance with placing an order, or just to ask any questions, please contact our customer service department at 800-563-0161. We value you as a customer, and appreciate your business very much.

Response from NorthShore Care SupplySep 18, 2013

We are sorry that you did not find the product that you purchased to be suitable for your needs. Please feel free to contact customer service at 800-563-0161 anytime you want to ask questions about our products prior to purchasing them. We'll be happy to work with you on finding the correct product.