Sana
Haven't received my package yet
Will rate when package has been received
Choose from our wide selection of incontinence supplies for adults or children with expert service and reliable, discreet delivery. Order online or call us toll-free at 800-563-0161.
NorthShore Care Supply (northshorecare.com) has 10,040 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Sana
Will rate when package has been received
Linda
I live in the boon docks in central TX, so I order things online all the time. I have no idea what I bought from this vendor, and the email asking me to review it didn't bother to refresh my memory.
Response from NorthShore Care SupplyFeb 19, 2014
Please feel free to contact our customer service department at 800-563-0161 for any questions regarding your purchase with us. Thank you for your order!
Jamie
I have a special needs daughter and found this website to be quite comprehensive and easy to navigate. I have indeed ordered from this site before because of these reasons. The sad part came when I tried to talk to the person from NorthShore online and ask for any type of discount that was available. I certainly was not looking for anything free but many other sites offer a discount by simply asking. Between supplies, machines, hospital and doctor visits would it kill a company to look at my ordering history and offer anything? Bummer.
Response from NorthShore Care SupplyFeb 11, 2014
Thank you for your feedback. Please accept our apologies for your experience with our LiveChat Service. While it is true that we don't typically have standing discounts for our products, we do on occasion email money saving promotions to our customers who have provided their email address. Anytime you see an email from us, be sure to check it, it's probably a mention of our current promotion. If at anytime you wish to speak to a customer service rep by phone please don't hesitate to contact us, we'll be happy to assist you with your needs. Our phone number is 800-563-0161. Thank you for being a valued customer!
Ronald J.
I paid an extra $25 for 2-day delivery but the product arrived late (3 days). This resulted in an embarrassing episode for my wife regarding diapers.
Response from NorthShore Care SupplyFeb 11, 2014
Please accept our apologies for any inconvenience that you were caused. Please call our customer service department at 800-563-0161 anytime you have a need for a rushed order, so that we can properly advise you on the best shipping method for you. Unfortunately the US Postal Service is very costly, and not guaranteed for 2 days, they do oftentimes deliver in 3 days. We value you as a customer, and hope to do continued business with you. A supervisor will contact you directly regarding your most recent transaction. Thank you for your valuable feedback.
Tina
I have only received 2 out of the 3 boxes the mats are very small, so kinda disappointed.
Response from NorthShore Care SupplyFeb 7, 2014
Please contact our customer service department at 800-563-0161 if you are missing part of your order. We will follow up with FedEx immediately to assist with locating anything that is missing from your order. Thank you for your feedback.
Korri
I thought that I was going to receive 6 bags of the TENA Undergarment's. I only received four. The cost was too expensive.
Response from NorthShore Care SupplyJan 30, 2014
Thank you for your feedback. We apologize if there was any confusion caused with your order. If you would like to speak with a customer service representative, please feel free to call us at 800-563-0161, or you can also use our LiveChat service by going to our website, www.northshorecare.com and click on Chat Online on the top right of your screen. We value you as a customer and would appreciate the opportunity to make sure that your'e satisfied.
Dave
I was requesting samples before buying diapers for daytime use. Seemed to be a lot of questions asked before 2 were sent. They did arrive quickly, however.
Yindra W.
I usually get my orders on time. A few times my orders were late but this time it is over 4 days late.