Frances M.
I had been using tranquility booster…
I had been using tranquility booster pads, stacking them but still needing more absorbency. I looked at the NorthShore website and saw their pads rated higher at 6, so I ordered four packages instead of requesting samples like I should have done. I got the small size and yet they seem to be too wide at 4" and when the pad filled up with urine, it passed right on thru to the pull up so that the front and both sides got really wet along with my nightgown. Two nights in a row convinced me the pads were not going to work for me; the six rating was meaningless. I don't think of myself as a heavy "pee-er" but do have a frequently steady flow of small amounts whenever I change positions or get up. The tranquility pads are also 4" wide tho they don't have the straight across edge at the top but I don't have the problem of urine flowing out into the front and sides of the pull up. Do you have any suggestions to fix this? I was really hoping to finally be settled on a pull up with booster pads that I can mostly count on and now am back to the drawing board and getting worn out with it. I did order the extra small pads tonight to try them out along with more of the tranquility pads; they're only 3 3/4" wide.
Response from NorthShore Care SupplyApr 29, 2019
Frances, thank you for taking the time to speak with me on Saturday regarding this issue. I'm glad we were able to find out what the problem was, and hopefully, the new samples I am sending out work better for you and resolve the issues you are currently experiencing. The return label will be sent for you shortly and the refund will be processed once we've received your items. Please do not hesitate to reach back out if you need any further assistance. We are always here and happy to help!