The North Pole CompanyReviews of northpolecompany.com

I ordered this for Father’s Day for my husband last year. We received 1 shipment and haven’t gotten anything else afterward. $149 is a lot to pay for 6 beers. 🤯

ANOTHER UPDATE- This subscription is supposed to be delivered on the first Monday of the month. Last week, when I contacted them, they said it would be here yesterday! It has still not arrived. Absolutely hopeless!! DO NOT USE THIS COMPANY!! It just arrived and had cheap beer I could have bought at the LCBO for a FRACTION OF THE COST!! Let my experience be a lesson to everyone!! Please do not use this company!!! UPDATE- As everyone can see they have reached out to me sounding like they are just as saddened by what was delivered as I was. However they only reiterated once again that substitutions can happen and thanked me for my understanding. As I responded to them, that’s the same line the first person gave me. As far as I’m concerned they just have a loophole for crappy baskets. 4 of the same cheap beer is not a suitable option for anything. These were not rare or hard to find beers. So there is no understanding or acceptance on my end for the complete rip off. This was incredibly disappointing!! Not only are these not hard to find or rare but all 4 bottles are the same!! Even the card was done poorly and not worth doing. I had hoped that I had found a great place to buy gifts for the beer lovers in my life but after this I can honestly say I will not be a repeat customer.

Bought a basket for my parents a few years ago. it was sent to a completely different person in a completely different state, who then contacted me to say they delivered a box with her name on the outside and my name, phone number and parents' address and details on the pro forma inside. Data breach aside, I wasn't about to make this person send the basket to my parents' at their own expense, so I contacted North Pole, who didn't reply, and wouldn't make it right. I was reminded of this incident this morning when I received a notification that North Pole's servers were unsecure and hackers may have my personal information. Great job, North Pole!

Undelivered baskets and had to pay full price. DO NOT ORDER IF YOU HAVE A FIRM DUE DATE. Also they do not provide any refund if they do not deliver. Ordered 5 baskets for delivery, three baskets arrived 4 days late. Two were lost by the courier, but after several discussions and searches could not find after 3 weeks. NPC still refused to refund me the two lost baskets they shipped.

Their ordering site is not friendly and confusing. They don't answer their phones and promise a call back within 30 minutes. That call back never happens. Set it up twice and no call back. Contact them via chat to ask for a change of address due to their badly designed ordering page and refuse to change the order address or cancel the order. There are many other gift basket companies out there. Avoid this one. They don't understand what customer service is.

To say that I would NOT recommend this company would be an understatement. I ordered the Craft Beer Subscription as a Christmas gift for my father, after researching dozens of options from various companies. I chose this particular subscription because I liked how you could customize the timeframe and quantity, and I knew my father would appreciate the additional details included in the subscription (from the website: "Each subscription package includes handy cards with information regarding the beer, the brewery, tasting notes, and even a recommended song pairing. These cards are designed to be collected and cataloged so you can keep track of newly expanded collection and particular favorites."). After receiving the first shipment, we were left disappointed and underwhelmed. Included in the shipment were four cans of beer - not bottles as the website suggests. Two of the four cans of beer were also the same, defeating the purpose of trying a variety of unique beers. And finally, the shipment was missing the info cards that were supposed to be included. I immediately emailed the company to explain the situation and ask what could be done. I let them know that I don't generally make complaints, but since it was a special gift for my dad (and also an expensive subscription), my expectation was that he would receive the gift as described on the website. My hope was that perhaps they would ship out the information cards to complete the order, and provide clarification about the lack of variety in the beer. I emailed back and forth with customer service, but my questions were not addressed or answered, and absolutely no solution was provided. Rather, they apologized for the "inconvenience" of the incomplete box they sent out, but could not guarantee that future shipments would arrive in full. They explained the lack of variety, by saying that the website does not specifically state that there wouldn't be repeats within the subscription. While I was unimpressed and frustrated with this email exchange, I decided to wait until the second shipment before raising any more concerns. I was hoping that the remaining shipments would arrive as advertised. Unfortunately, this did not happen. The second shipment was due the first week of February, and by the middle of the month I was back in contact with customer service to inform them that it never arrived, and to ask when it could be expected. Much like the first email exchange, there was no accountability taken by the company for this issue. They made a point to say that the fault lies with their fulfilment center, who were experiencing high volumes and backlog. They could not give any indication on a timeframe for the shipment, and they offered to refund the value of the undelivered items. I told them that I would wait for a bit longer, because my father had been so excited about this gift, and I really wanted him to enjoy it. The third box was due the first week of March. Neither the second (February) shipment, nor the third (March) shipment ever arrived. At that point I had enough, and I requested a refund for the two boxes that were never received. I did receive a refund the following week. To me, the value of this subscription box would have been the opportunity to try a variety of unique beers, as well as the opportunity to learn about the beer & breweries. Unfortunately, the product fell short - the one box that did arrive was either incomplete or falsely advertised from the start. Dealing with customer service was an unpleasant experience, and the lack of effort to resolve concerns was both frustrating and disappointing. For reference, I ordered a 3 month subscription, with 4 beers to be delivered each month. The total cost of this was $115, with free shipping on the first box and additional $20+ shipping fees for each month after that. Needless to say, I would not recommend ordering from this company. I had read some Google reviews before ordering, and I was hoping to post my experience there as well. However, it appears that they have since removed themselves, as I am not able to rate or review the company through Google anymore. Hopefully anyone who is thinking about ordering from North Pole Company will find this and be spared the frustration.