Northera LLCReviews of northera.io

I rarely leave reviews, but I don’t want anyone else repeating my mistake. I spent roughly US$2,800 with this agency, it was nowhere near affordable and the process was painful. Their invoicing is automated, so I was paying for things that hadn't been completed even when flagging this with them. Once they have your card details, they'll just keep charging you. I was passed from one person to another with no briefing in between. Key (and dare I say basic) details we’d already agreed on were missed, so the project kept sliding backwards. The first draft looked nothing like what we’d scoped. I asked for it to be brought in line with our agreement and was told that counted as a paid “revision.” Seriously? Because they misunderstood core web-dev basics & Shopify which they claim to “specialise” in, they made some costly errors, which I had to pay for (US$400). My emails were clearly skimmed (or run through an AI bot). Questions went unanswered, points were missed, and the thread stretched on forever. I'll note that the communications they did draft were unprofessional and in broken English. This includes some of the branding work that was done, especially the Brand Voice... shocking. Promises arrived fast, follow-through never did. Get every word in writing, because verbal assurances evaporate overnight. We started via Fiverr. As soon as they convinced me to move the project outside that safety net, the workmanship and accountability crashed. The quality nosedived off platform as they took advantage of someone trusting like me who was juggling a new business and a newborn. Bottom line: The time, stress, and extra cash I spent fixing their errors far outweighed any convenience they promised. Spend your budget anywhere but here. Note this business may be registered in the US but this business is made up of a few digital nomads who aren't actually held accountable in any way. Edit to add: I see that since posting my review it has been replied to. Them using their team members’ passing as the reason for the delays (which started occurring well before this individual passed) says enough about this business and the validity of their response.

I hired this company to support the launch of my new business and book by building my brand kit and website. While the branding kit was passable, the website experience was a complete letdown. I was promised a live, working website and guidance to get it up and running. Instead, I received a half-built site dumped onto a hosting platform—then nothing. No support, no proper handover, no usable website. When the hosting expired (due to lack of guidance), the site disappeared altogether. Even worse, the company charged my credit card for the final payment without my authorisation, despite me raising concerns. I had never consented to that charge, and it felt like a final blow after weeks of poor communication and broken promises. Luke, the person I trusted, made multiple verbal commitments—like helping connect my domain, offering post-launch support, and walking me through the process. None of those were honoured. When I questioned this, I was told they were never included in the proposal. The gaslighting was real. The most painful part? I paid nearly $2,000 for a website I never received and have now had to spend another $650 to rebuild it properly with a provider who is transparent, professional, and supportive. The contrast in both cost and experience is staggering. I feel completely taken advantage of, especially as someone without a tech background who relied on this company to act in good faith. Instead, I was left delayed, out of pocket, and extremely disappointed. If you're not highly technical and need a provider you can actually trust—look elsewhere.