AAA - American Automobile AssociationReviews of northeast.aaa.com

Have been a member for 40 years. Hardly ever needed assistance over the years. A little over two months ago I needed a flat changed in my driveway. Since it was a hot summer day I asked AAA contractor about putting something under the jack to avoid damage to the asphalt driveway. He said not necessary. Contractor was courteous and changed my flat quickly. I tipped him for his efforts on a hot day. Only after moving my car out of driveway did I notice indentations from the wheels of the jack used to lift my car. Damage was not major but was noticeable. I notified Member Relations who referred me to damage assessment department. As requested I provided photos and video showing damage and when it occurred. I also provided a receipt for driveway sealing that was completed not long before damage occurred. Was told I'd be contacted about resolution. I reached out multiple times [last on 10/06] and received either no response or a response that resolution was imminent. Just now I left a message that I would be posting my experience with this issue. Surprise !! AAA contractor and damage assessment guy immediately responded, contractor indicated that his call log shows he has contacted me. Today is first time [likely because my mention of sharing my experience]. So that's what it takes to resolve an issue with a 40 year member. I will be cancelling my membership.

My experience with AAA Roadside Assistance was absolutely unacceptable, frustrating, and quite frankly, a serious safety concern. I requested a tow at approximately 10:15 PM in Newark, New Jersey, and was left waiting for hours with little to no accurate communication or explanation. At one point, I received a text notification stating that the tow truck driver was just 4 minutes away. However, as I continued checking the tracking link, the estimated arrival time kept increasing instead of the driver actually arriving. After approximately another hour of waiting, I finally received a phone call informing me that "dispatch messed up and put the drop-off location as the pickup location." How does an error of this magnitude go unnoticed for HOURS? Why was I receiving notifications that a driver was minutes away when the dispatch information was completely incorrect? Where was the communication, oversight, or accountability? I was left stranded in Newark, New Jersey, late at night, from approximately 10:15 PM until 1:30 AM, in a situation where my personal safety should have been a priority. This was not simply an inconvenience. Being left stranded in the middle of the night because of AAA's incompetence and lack of communication is a serious safety issue. AAA promotes itself as a dependable roadside assistance service that members can rely on in emergencies. My experience was the complete opposite. I pay for this membership specifically for the peace of mind that help will be available when I need it most. Instead, I was left waiting for hours, repeatedly checking inaccurate arrival estimates, only to discover that a completely avoidable dispatch error was responsible for the delay. This level of negligence is inexcusable. There needs to be a thorough investigation into how this situation was handled, and the individuals responsible for these failures need to be held accountable, including appropriate disciplinary action or termination where warranted. Errors like this can put members in genuinely dangerous situations, and there is absolutely no excuse for such a complete breakdown in service. I expect more than a generic apology. I expect an explanation of how this happened, why it took so long to identify the mistake, and what AAA intends to do to ensure another member is not left stranded in a potentially unsafe situation. AAA failed me when I needed its services most, and this experience has seriously damaged my trust in the company.

Rates too high. That said, I was pulled over and stopped. I got clipped on the back driver's side. I WAS PULLED OVER AND STOPPED WHEN I GOT HIT BUT IT WAS MY FAULT. This is the second time I took the fall for someone. The first, the guy had obvious medical problems, but that was my fault, too.

I used to like AAA Northeast. I've been a Plus member for 40+ years, and I've paid way more in membership dues (remember, this is a nonprofit member organization) than I've received in benefits. Three incidents happened this past year that totally soured me on them. First, my car battery died after the hatch failed to secure one cold winter day, and the dome light apparently stayed on all night. The technician who finally showed up the following morning claimed the battery was fine and did not replace it, despite its being under warranty. I got the car jumped and took it to my mechanic, who said the battery was gone and had to be replaced. This mechanic never ever tried to upsell me on anything, and I trust that he was right. I eventually got partial reimbursement for the battery. Second, I was in a small town in western MA on a sub-freezing night. My radiator failed and dumped all my transmission fluid and coolant on the road. I couldn't drive at all. The local police warned me that AAA was unreliable there but I called anyway. I was told it would take an hour for a tow, and I figured I could stay warm enough for an hour. Just as that hour was up, after multiple "you're in the queue" messages, I got a phone call saying they had nobody to tow me until the following morning. Some guy named Steve tried to tell me they'd put through multiple calls but hadn't gotten through because I must not have had cell service -- but I was literally parked right at the base of a cell tower. I had full service the entire time. Luckily the local police came to my rescue and it all ended OK. Finally I had another issue a couple of weeks later. (Yes, I have an old car, but it's generally very well maintained and is just wearing out in places.) My right front wheel bearing failed while I was driving on a busy highway with traffic flying by at 75 mph. A state trooper pulled in behind me and called a tow company the police used because I was in an unsafe place. AAA refused to reimburse me at all because I didn't give them a chance to handle it first. I've paid thousands of dollars over the years for membership dues, and the service gets worse and worse. I don't think they care, judging from the BBB complaints, bad Yelp reviews, etc. It's disgraceful.

Poor experience with AAA Battery Service after AAA replaced their excellent AAA Fleet with contractors who did not know what they were doing or caring. Be very cautious of using them.

I am writing to express my extreme dissatisfaction with my recent employment experience at AAA Northeast. I was recently terminated from my position due to what I believe was a misrepresentation of my performance related to "call avoidance," a claim I strongly dispute. Beyond the circumstances of my termination, I have serious concerns about the overall work environment and employment practices at AAA Northeast. Specifically: Management Concerns: I found the management style to be deeply problematic. My direct supervisor, Ashley Forest, demonstrated a lack of support and professional conduct. HR Issues: My interaction with HR partner Jackie Lima was particularly troubling. Upon termination, I was presented with a demand to repay vacation time, despite my belief that I had accrued sufficient time to cover my absence. This resulted in a significant deduction from my final paycheck. Furthermore, sick time that I understood was being used was not properly accounted for, leading to further financial discrepancies. Potential for Disparate Treatment: I witnessed and experienced what I perceive to be instances of disparate treatment that raise concerns about fairness and equity within the workplace. [Important: If you can provide specific, factual examples of the racism you witnessed, without using inflammatory language, it will make this point much stronger. For example: "I observed that employees of color were consistently assigned less desirable tasks compared to their counterparts." Vague accusations are less impactful than specific observations.] Accuracy of Payroll and Benefits: I experienced discrepancies regarding my final pay and accrued time off. I believe that the company has defrauded me and I would like to suggest nobody ever work for them because it is the worst company ever. Recommendation: Based on my experience, I would strongly advise potential employees to thoroughly research AAA Northeast's employment practices before accepting a position. I believe there are significant issues within the organization that need to be addressed to ensure a fair and equitable work environment.

Waited two plus hours for road service. After calling three times the tow truck never came. One excuse after the other. Only a fool would subscribe to AAA

2 years in a row I called AAA for a battery replacement for my vehicle for a battery that is supposedly new and has a 3 year warranty. Well it's bs. It used to be you could pay under $20 a month for AAA for roadside service including battery replacement. Now its over $250 a month which I paid and then used the battery replacement service bc my battery was dead in the cold. The first AAA battery died within a year. It was then replaced by a very nice technician who came with her little puppy but I again had to pay $250 to reup my membership thinking that was for the year and turns out it was for a month. I never even received a card which is why I don't know my membership number. The technician mentioned she was tired of these crappy AAA batteries being provided by AAA that crap out on people. She replaced it and that was less than a year ago. Today my car won't start bc that 2nd replacement battery is DEAD. I mean I could have bought a brand new car battery at an auto parts store or Toyota for the fees I paid to AAA and not had my car die leaving me stranded two years in a row as soon as it's below 30 degrees. Not making this mistake again, not paying $250 again to be a member for a MONTH to get my battery replaced that has a 3 year warranty but only if I pay the fee to be an active member! AAA should replace it for free anyway or refund me the membership fee I paid. AAA is using cheap subpar used car batteries and charging stupidly expensive fees, this is a scam! Don't fall for it, people!