northcoastkeyless.comReviews of northcoastkeyless.com

Seller sold me a locked unprogrammable fob. They said, try a different locksmith. I tried two different local locksmiths, neither one could get it programmed. Unfortunately I didn't learn about this until after the 30 day refund/exchange window. So they say I'm out of luck. But ultimately they are refusing to stand behind behind what they're selling. Buyer beware of these guys...

YOU ARE A SCAM COMPANY I HAVE THE ENVELOPE THAT IT CAME IN I AM GOING TO REPORT YOU TO THE BBB SEND THEM MY BANK STATEMENT

One star. Ordered a replacement smart key fob for my 2018-2023 Nissan Leaf, order #646665. I own the factory OEM fob for the same vehicle, so this is a direct side-by-side comparison, not a guess. The NorthCoast fob case is significantly harder to open than the OEM, and harder still to close back up. I opened mine to verify the battery before putting it into service. On my OEM fob this takes about ten seconds with a coin. On the NorthCoast fob I nearly cracked the case getting it apart and had to force the halves back together. Battery replacement is a normal user-serviceable task that every owner eventually does. A case that cannot be opened and closed without risking damage is not fit for purpose. I contacted support. The reply was that a hard-to-open case does not indicate a defect. No troubleshooting offered, no request for photos or video, no acknowledgment that an identical OEM part does not have this problem. Just a flat no. I asked to exchange within the return window. They declined exchange and instead sent return instructions requiring me to pay shipping back to Pennsylvania, with a disclaimer that refunds may be adjusted after inspection. Their website advertises a "zero risk guarantee." Paying out of pocket to return a product that does not match the quality of the OEM it claims to replace is not zero risk. I am disputing the charge with my card issuer as goods not as described. Save yourself the headache. Buy OEM from a Nissan dealer. The price difference is small, the part actually opens for a battery change, and if something goes wrong you are dealing with a manufacturer that stands behind its product instead of a reseller that argues with you over the definition of defective.

Do not work with this company, worst customer service ever. They sent me a defective remote...buttons did not press down and it should have been caught before shipping. They refused to send a replacement or pay for the return until they received the product back (at my expense) They ignored multiple follow up emails. I finally shared that this was a terrible process for a product that should never have been sent to begin with and this was their response; ____ Hello, Since the product and service is terrible on all fronts, I have switched your exchange to a refund upon return. Take care, Brittany M. Support Team NorthCoast Keyless ____ So, no, they will not replace this or make it right. I elevated this to the head of customer service, twice, and did not get a response. Do not trust this company. They don't care about their customers. Pathetic.

Buyer Beware… Purchased a supposedly “New” FOB for our Lincoln which arrived locked to a previous vehicle and unusable. When reporting the issue, got the run around about whether or not it was the right FOB for the vehicle - - avoiding the actual issue. Returned the FOB and got a refund, LESS RETURN SHIPPING COSTS for their screw up.

Fob did not work. When I sent a email to swap out the unit I never received a reply. At first I was just thinking it was a fluke till I did a little research and found that this was a common issue with this company. I would suggest not doing business with this company. Proving to be a scam. I would have give them a good rating if they would have just done what they lead you to believe. Check other reviews.

Emailed the company to make sure I will receive a key fob unlocked and ready to program. Contacted them before purchasing so I wouldn’t have to go through this. Sure enough the key arrived locked. Emailed them back showing them that they told me it would arrive unlocked. They did not take responsibility and now I’m stuck with a key I can’t use. Won’t use them again.

They sold me a locked Mercedes key fob for $100! I used the same reputable and trusted locksmith I've used for years to attempt to program the key fob I purchased. He explained that it was just someone's old key that North Coast Keyless hadn't unlocked. I brought it to their attention, and they were not concerned with it at all. They just said it was past the 30 day mark to return it. Fine - that's really not the point. If you were a legitimate company who sold OEM keys, wouldn't you want to investigate what happened? THE KEY ITSELF IS LOCKED and simply cannot be used at all. Their response was rude, flippant, and just...very shady. This was in email because you cannot even call them. What kind of a "business" doesn't want you calling them? I'd trust them as much as if you were buying out of someone's trunk...maybe you are. They don't even have an address, either. (FYI, the locksmith just programmed another key that he had. If I had checked with him first, I'd have known that I didn't even need to purchase from NorthCoast Keyless to begin with.)