Jennifer M.
"Beware: North Atlantic Van Lines & Petra Pro Movers LLC Are a Recipe for Disaster!"
Review: North Atlantic Van Lines & Petra Pro Movers LLC - A Total Scam If you're even thinking about using North Atlantic Van Lines or Petra Pro Movers LLC for your move, stop right now and run in the opposite direction! My experience with both of these companies has been an absolute nightmare, and I’m determined to warn others before they fall into the same trap. My ordeal began when Ahmad from Petra Pro Movers showed up late on moving day, and that was just the tip of the iceberg. He jacked up the moving price by a staggering $1,500, which escalated to such a level of chaos that police had to get involved. When I dared to question Ahmad about this outrageous increase, he became verbally aggressive. This should have been a glaring red flag, but I had no idea how much worse things were about to get. Just when I thought it couldn’t spiral further out of control, Frank—a so-called “supervisor” from Petra Pro Movers—decided to grace me with his presence via phone. He made grand promises that my belongings would stay on the same truck and be delivered directly to Houston. Spoiler alert: that was a blatant lie. When my belongings finally arrived in Houston, they had mysteriously been transferred to a completely different truck, mixed in with the furniture of two other families. To add insult to injury, two of my wooden computer desks were missing, my dresser arrived broken, and I lost over $600 worth of high-end clothing. When I confronted Frank about the missing items, he casually suggested I file a claim. I trudged through their convoluted claims process only to be insulted with a pathetic offer of $135 for my lost belongings. The insurance company then informed me that if I wanted more compensation, I would have to deal with North Atlantic directly. So, back I went to Frank, but now he was completely unresponsive. North Atlantic Van Lines will lure you in with the promise that you can pay on the day of the move with a credit card. Oops—this is a lie. Petra Pro Movers only accepts Zelle or Cash App. Neither of these payment methods allows you to dispute the charge, leaving you with no recourse to recover your money except by going to court after they finish scamming you. The real kicker? If you accept that measly $135 for your claim, you forfeit any right to pursue further claims against them. This is nothing short of a blatant scam designed to rob you of your rightful compensation. I am absolutely committed to filing a civil case against both North Atlantic and Petra Pro Movers; this kind of unethical behavior must not go unchallenged. Let me be clear: North Atlantic Van Lines is merely a broker, and Petra Pro Movers LLC is the company they contracted to do the dirty work. On moving day, good luck trying to get ahold of them; they'll ignore your calls and send you vague texts about "phone issues." It's a scam from start to finish, and thank goodness I called the police to document everything before my belongings were loaded onto that truck. I will need this evidence when we take them to court. BUYER BEWARE: This is a scam from start to finish. Your belongings will not arrive, and what does arrive will likely be damaged. If they show up at your door, do yourself a favor—close it and lock it! Protect yourself and your property; don’t let them take advantage of you like they did me!
Response from North Atlantic Van LinesFeb 13, 2025
Hi Jennifer, Thank you for taking the time out of your busy day to relay your version of what happened during your move. I've personally dealt with you from the start, so I can speak on what actually happened. You were given a pick-up WINDOW from 9am-12pm. You started calling at 9:13 am demanding to know where the driver was and why he was late. I am sure you are completely aware of what a window is, so no the carrier was NOT late. Prior to your pick-up you were told you'd receive a call from our quality assurance team 72 hours prior to the move, but you called five days before pick-up DEMANDING we drop everything and speak with you. When I told you he is on the other line and would call you as soon as he was off the phone (since you were not on the schedule that day for your call), you became completely combative. We tried to accommodate you in every way possible to make you happy and it just was not good enough. Your price isn't just "jacked up" for no reason. You had more inventory than you claimed, and as explained to you several times, you pay for SPACE on the truck; hence if you have more inventory then you claimed, then the price will go up. Yes, we are a licensed and insured broker, we never hid that from you. Our jobs are brokered out to reputable carriers. We answered every single phone call from you. Upon looking at our records we answered all 17 of your calls with grace and respectfulness despite how arrogant you were. We hope moving forward you can learn to not treat people the way you do, especially a principal of a school. We would think someone of your stature would carry themselves quite better. Have a great day!




