North America MattressReviews of northamericamattress.com

We had a strange experience with this company. The first time we came in to test out foam everything seemed pretty normal, the salesperson who helped us was knowledgeable but a little awkward. We had to take some more measurements at home before we ordered so we placed a tentative order before we left. Later that day we called back and completed the order. We were told to expect the foam to be ready in a few days. Then a day later we get a call that some machineary was broken so we can either have some foam that isn’t exactly what we want or wait who know how long until the machine is fixed. So we decided to come back and look at the options again. This time we came to the warehouse we were treated very strangely. First they awakwarsly scurried away the salesperson who had helped us last time. Then someone else starts explaining that they’re not going to be able to fulfill our order because they don’t have anything like what we want.... um excuse me? Ya’ll got foam and we want foam and we already ordered the foam we want. It was very strange and we both became concerned that we were being discriminated against for being a gay couple. We were finally able to get the foam we wanted but the whole thing was strange and not at all a pleasant customer service experience. There was so much unnecessary back and forth with the staff over the phone that felt like they were trying to drive away our buissness. So perhaps they’re homophobes or just terrible salespeople. Hard to say.

I ordered a mattress for a day bed. The mattress was not the quality I expected after reading about it on the website. The foam was not as heavy or firm as I wanted.