normcorewares.comReviews of normcorewares.com

Placed order with option with shipping from German warehouse. Aha! Have no idea where this shipment is coming from, no tracking option, no responses on emails, chat on web. NOTHING. DO NOT USE THIS COMPANY PRODUCTS

Good customer service. Fast response and imidiate cooperation, with good solution. Friendly and effective communication, even around their holidays.

I had an issue with an order - they were quick to reply and resolved my issue.

Bought a tamper, was fine. Then bought a bottomless portafilter which I did not like. When I contacted Customer Service they said I needed to return it to Singapore despite them sending it to me from Europe. The shipping cost is pretty much the same the portafilter cost.

Bought the scale 8 months ago and just completely stopped working out of the blue. I never dropped it, had water on it or any other things you shouldn’t be doing with your scale. So for it to stop working after only 8 months is just not right. I emailed them twice and tried to get in contact with them without any success. I have always been a big fan of their coffee accessories and have quite a few but I really wouldn’t recommend the scale and their customer service is just shocking / non existent.

I've written an email about my Normcore kettle that started to leave behind a very chemical smell, to the point it even gives a burning sensation in my throat, even when using it to boil water for tea. (and even after the water cooled down). Really bad smell too. I don't have warranty anymore so I can only assume either their customer support doesn't care for inquiries when people no longer have warranty, even for questions. 3 months later still no response. Would not recommend buying anything from this company.