customer
Scam - do not fall for 1.99 test
I completed a test online for £1.99. I then had £39 taken from my bank account. I emailed to inform I didn't agree to this, had no reply, and then anther £39 taken. If I don't get refunded, I intend to report this as fraud.
Response from NordicalabSep 23, 2026
We're sorry to hear this. What typically happens is that the initial test fee starts a short trial, which automatically converts into a recurring subscription unless it's cancelled beforehand — we're sorry it wasn't clear for you, and we're sorry you didn't get a response when you first reached out. Please reach out again through our Contact Us page (https://nordicalab.com/contact) with your account details so our support team can investigate and help directly.